How to Contact an Inmate at Polk County Sheriffs Office (FL)

For video visits, appointments can only be made through Securus at securustech.net. You also have to plan ahead, because video visit appointments must be made at least 24 hours in advance.

Phone calls work the opposite of what most families expect. Inmates can make collect calls only. They cannot receive incoming calls. So you can't call the jail and ask to be connected to someone. You have to wait for them to call you.

1. Go to securustech.net - Polk County Sheriffs Office video visit appointments can only be scheduled there.
2. Find your person in the system - follow the prompts on Securus to select the inmate you want to visit.
3. Book at least 24 hours ahead - appointments must be made at least 24 hours in advance, so do not wait until the same day.

1. Call as soon as you know you cannot make it - if you are unable to make the scheduled video visit appointment, call 863-635-6920 as soon as possible.

• ✓ Expect collect calls only.
• ✓ Do not expect incoming calls to go through, inmates cannot receive incoming phone calls.

What to Verify

• ✓ Confirm that securustech.net is still the only place you can schedule a video visit.
• ✓ Confirm the appointment still needs to be set at least 24 hours in advance.

If you need to cancel a scheduled video visit, confirm that 863-635-6920 is still the right number before calling. Then reach out as soon as you know you'll miss the appointment.

• ✓ Confirm calls are still collect calls only.
• ✓ Confirm inmates still cannot receive incoming phone calls.