Missed the 6 p.m. Cutoff? Polk County's 24‑Hour Video Visit Change Policy Explained

For Polk County “Anywhere” (Securus) video visits, every new appointment, change, or cancellation has to be done with at least 24 hours’ notice - and it must be completed by 6:00 p.m. the day before the scheduled visit. If you miss that 6:00 p.m. deadline, the system treats it as too late to properly adjust the visit for the next day.

That deadline matters even more because these video visits are limited. Each inmate is allowed two Anywhere video visits per week, and each session is a 20‑minute visit that costs $10. Also, video visitation isn’t held on Thanksgiving Day or Christmas Day, so those holidays can throw off your usual planning - especially if you’re trying to book around family schedules.

Here’s the part that catches people off guard: if you make a change that doesn’t allow a full 24 hours’ notice after the appointment is already scheduled, the original appointment can still be counted as one of the inmate’s allotted visits for the week. In other words, trying to “fix it” after the cutoff can cost you the slot anyway, because the facility has to manage availability.

Since inmates only get two Anywhere video visits per week, losing one to a late change can be a big deal - it can mean fewer chances to connect until the next week’s visits are available again.

Tips

• ✓ Treat 6:00 p.m. the day before as your “no later than” deadline for creating, changing, or canceling - and build in a full 24 hours of cushion when you can.
• ✓ Schedule as early as possible so you’re not trying to rearrange plans near the cutoff.
• ✓ Once the visit is already scheduled, call the facility to make changes to the existing visit instead of relying only on the system.

It also helps to think about the cost before you take a chance on a last-minute adjustment. Each Anywhere video visit is $10 for 20 minutes, so a change that ends up burning the original appointment can feel like you paid for a visit you didn’t get to use the way you intended.

Contacts

• ✓ For Central County Jail scheduling/changes: 863-534-6153 or 863-534-6173
• ✓ For South County Jail scheduling/changes: 863-635-2642 or 863-635-2643
• ✓ If your visit is already scheduled and you need to adjust it, call the facility to make changes to the existing visit.