Three Ways to Pay for Phone Calls from Polk County Jail
Trying to stay in touch with someone at Polk County Jail? The first thing you need to sort out is how calls get billed. Polk County uses Securus, and you have a few ways to pay for collect calls depending on what works best for your household and phone service.
Polk County Jail's phone system is collect-call only. Your loved one places outgoing collect calls, and you (the person receiving the call) accept the charges. Inmates can't receive incoming calls, so the only way to talk by phone is to wait for them to call you.
Before you set up a Securus option or start troubleshooting missed calls, confirm which Polk County facility your loved one is housed in. Polk County advises using the county inmate search or calling 863-292-3400 to verify the location (Central County Jail or South County Jail).
The most basic option is Securus TRADITIONAL collect billing. You receive collect calls and the charges show up on your monthly phone bill, whether that's a cell phone or a landline. If you want a simple "bill me later" approach, this is it. Securus adds the collect call charges to your regular statement.
Securus also offers DIRECT BILL. This option bills call charges to you monthly, but it requires a credit check to qualify. If you prefer monthly billing and can pass the credit check, DIRECT BILL is a straightforward alternative to managing a prepaid balance.
If you'd rather pay ahead of time, ADVANCE CONNECT is Securus's prepaid calling account. Polk County describes it as the most widely used payment option. A prepaid balance lets you control spending more tightly and helps make sure calls go through without relying on a monthly bill setup.
Quick comparison: Direct Bill is monthly billing and requires a credit check. Advance Connect is prepaid, so you can control spending and skip the credit check entirely.
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- ✓ Securus billing and account help: 877-578-3658
- ✓ Securus billing and account help: 972-734-1111
- ✓ Securus account setup: 1-800-844-6591
- ✓ Securus website: securustech.net
For account setup, billing questions, or problems with Polk County's Securus system, contact Securus directly. The numbers Polk County provides are 877-578-3658 and 972-734-1111.
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