How to Visit Polk County Sheriffs Office (FL)
Visiting someone at the Polk County Sheriff's Office detention facility comes down to getting your Securus account set up and booking a time slot before the scheduling deadline.
Video (Anywhere) visits are scheduled through Securus. If it's your first time, build in some extra lead time. Your account needs to be approved before you can book anything.
Polk County Jail lists daily inmate visit hours as 7:30 a.m. to 10:30 a.m., 12:00 p.m. to 4:00 p.m., and 5:00 p.m. to 10:30 p.m. Anywhere/video visits cost $10.00 for 20 minutes (plus tax).
Note: Nudity during a video visit will get you banned. A first offense means one month, a second means two months, and a third can lead to an indefinite ban. Also, the detention pages give conflicting information about how many video visits are allowed per week or per day, so confirm the current limit before you plan your week.
Need to create, change, or cancel a visit? Do it early. The policy requires at least 24 hours' notice in the system, and it must be completed by 6:00 p.m. the day before your scheduled visit.
- Create your Securus account: Use your legal name, and make sure it matches your government photo ID.
- Upload your documents: Add a copy of your photo ID and a photo of yourself as part of the setup.
- Wait for approval: Account approval can take up to 48 hours.
- Schedule your visit in Securus: Once approved, book your Anywhere/video visit through Securus.
- ✓ Schedule (and make any changes or cancellations) at least 24 hours ahead, and finish it by 6:00 p.m. the day before your visit
- ✓ Choose a time within the listed inmate visit hours: 7:30 a.m. to 10:30 a.m., 12:00 p.m. to 4:00 p.m., and 5:00 p.m. to 10:30 p.m.
- ✓ Be ready for the cost: $10.00 for a 20-minute session (plus tax)
Note: Keep the video visit appropriate. Nudity will result in a ban: one month for a first offense, two months for a second, and potentially an indefinite ban after a third.
Before you count on a certain number of visits, verify the current visit frequency for the person you're trying to see. Polk County's detention pages contradict each other: one page says inmates are allowed two Anywhere visits per week (20 minutes each), while another says most inmates can have video visits every day.
- ✓ Confirm what Securus currently requires for account setup (name matching your photo ID, plus the uploads) and whether anything has changed
- ✓ Confirm how long approvals are taking right now (the guidance says up to 48 hours)
- ✓ Confirm the exact scheduling deadline for your visit type, including the “at least 24 hours’ notice” rule and the 6:00 p.m. day-before cutoff for creating, changing, or cancelling
- ✓ Confirm the current daily visit hours listed for inmates: 7:30 a.m. to 10:30 a.m., 12:00 p.m. to 4:00 p.m., and 5:00 p.m. to 10:30 p.m.
- ✓ Confirm the current price per session, including tax (the listed rate is $10.00 for 20 minutes, plus tax)
Worried about a rule violation or accidental exposure during a call? Double-check that the ban lengths and enforcement details are still current. The posted guidance says nudity leads to a one-month ban for the first offense, two months for the second, and a third offense may result in an indefinite ban.
Find an Inmate at Polk County Sheriffs Office
Search for a loved one and send messages and photos in minutes.
