Who to Call About Polk County Jail Visits: Central & South County Contact Guide
Trying to schedule, change, or troubleshoot a Polk County Jail video visit? Calling the right facility is usually the fastest fix. Here's how to keep Central and South County contacts straight—and when to use Securus versus picking up the phone.
Central County Jail sits at 2390 Bob Phillips Road in Bartow. Before calling about a visit, confirm your loved one is actually housed there - Polk County has multiple detention locations, and calling the wrong one just slows things down. Check the Polk County Sheriff's Office inmate search or call 863-292-3400 to verify.
South County Jail is at 1103 U.S. Hwy. 98 West in Frostproof. Not sure which facility? Check the Polk County Sheriff's Office inmate search first (or call 863-292-3400) so you reach the right visitation staff when you need scheduling help.
Direct Visitation Phones
- ✓ Central County Jail (visits): 863-534-6153
- ✓ Central County Jail (alternate extension): 863-534-6173
- ✓ South County Jail (visits - primary): 863-635-2642
- ✓ South County Jail (alternate): 863-635-2643
- ✓ South County Jail (also listed for visitation): 863-635-6826
Note: Once a visit is already scheduled, call the facility for changes or help. For South County, more than one visitation number is published - try 863-635-2642 first, then the alternates if you can’t get through.
Polk County Jail runs video visits through Securus. Each "Anywhere" session lasts 20 minutes and costs $10.00 - inmates can have two per week. Here's the catch: all visit creations, changes, and cancellations need 24-hour notice and must be completed by 6:00 p.m. the day before your scheduled visit.
- Try to handle new scheduling in Securus - it’s the system used for Anywhere video visits.
- Watch the cutoff - changes/cancellations in the system require 24-hour notice and must be done by 6:00 p.m. the day before.
- Call the jail for changes to an existing visit - once the visit is scheduled, contact the facility directly using the Central or South County numbers listed above.
Calling Tips
- ✓ Inmate’s full name (spell it the way it appears in the jail system)
- ✓ Inmate ID number (if you have it)
- ✓ Which facility they’re housed at (Central vs. South)
- ✓ The scheduled visit date and time (and whether it’s a video visit)
- ✓ Your name and relationship to the inmate
- ✓ Any confirmation number or screenshot details from your Securus appointment
Find an Inmate at Polk County Sheriffs Office
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