Who to Call When You Need to Change a Video Visit at Polk County Jail

Video visit changes at Polk County Jail are handled by the specific facility where the visit is scheduled. So your first step is figuring out whether your person is at Central County Jail or South County Jail. Once you know that, you'll know which phone line can actually help.

Not sure where they're housed? You have two options. For 24/7 automated access, call the Automated Information System (AIS) at 863-457-3738. If you'd rather talk to someone, reach a call center representative at 863-292-3400.

Once your video visit is on the calendar, changes aren't handled through a general number. You'll need to call the specific jail - Central or South County - tied to that scheduled visit.

For inmate information, AIS is available around the clock at 863-457-3738. Need help from a real person - say, to confirm details before trying to change a visit? Call the inmate information call center at 863-292-3400.

Having a billing or service issue with the video visit platform? Contact Securus at 877-578-3658 or 972-734-1111. This is the right call if you were charged incorrectly or need to sort out payment for an Anywhere video visitation session, which costs $10.00 for 20 minutes.

Timing matters. Polk County's system requires 24 hours' notice for visit creations, changes, and cancellations - and the change must be completed by 6:00 p.m. the day before the scheduled visit. A PCSO Jail Visitation staff member has to process the change, so call early.

1. Confirm where they’re housed - Use AIS at 863-457-3738 any time, or call 863-292-3400 to speak with a call center representative.
2. Call the correct jail facility - Central County Jail: 863-534-6153 or 863-534-6173; South County Jail: 863-635-2642 or 863-635-2643.
3. Ask for a PCSO Jail Visitation staff member - Visit changes must be made by Jail Visitation staff.
4. Make the change before the cutoff - You need 24 hours’ notice, and it must be completed by 6:00 p.m. the day before the scheduled visit.