Penmate Inmate Support Guides

Where to Mail Letters Now: TDCJ’s Digital Mail Processing Center (Dallas) — What to send and what to send to the unit

TDCJ changed where incoming personal mail needs to go, and sending it to the wrong address is one of the easiest ways to get your letter or photos delayed or rejected. Here's the exact Dallas address to use, plus the few exceptions that still go directly to the unit.

• 2 min read Verified from official sources

As of September 6, 2023, all TDCJ units use a digital mail platform for incoming personal mail. Your letter no longer goes to the unit as original paper. Instead, it's routed through a processing center, scanned, and delivered to the inmate as digital correspondence.

For personal mail, greeting cards, and photos, address your envelope to the Dallas Digital Mail Processing Center exactly like this: Texas Department of Criminal Justice Inmate's Full First and Last Name + TDCJ Number PO Box 660400 Dallas, TX 75266-0400 The full name and TDCJ number are what match your mail to the right person. Take an extra minute to double-check both before you send anything.

  • ✓ Use the inmate’s full first and last name (spelled correctly)
  • ✓ Include the inmate’s TDCJ number
  • ✓ Mail it to PO Box 660400, Dallas, TX 75266-0400
  • ✓ Address it to the Texas Department of Criminal Justice (Digital Mail Processing Center)

Personal letters, greeting cards, and photos all go to the Dallas processing center address. Those items are scanned and uploaded so the inmate can view them on their secure tablet.

Note: If your loved one has a tablet, digital mail is delivered there. If they don't have a tablet, they'll still receive the mail as printed copies (see below).

A few categories skip the Dallas processing center entirely. Legal mail, media mail, books, magazines, packages, and subscriptions from verified publishers all need to go directly to the inmate's unit address, not the Dallas PO Box.

If an inmate doesn't have a tablet, they'll receive black-and-white printed copies of their digital correspondence instead.

Got questions about the digital mail platform or trying to track down a delivery issue? Contact Securus Customer Service at (800) 844-6591. Have the inmate's full name and TDCJ number ready so support can pull up the right account.

Find an Inmate at Powledge Unit, TX

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Powledge Unit, TX

Getting on the Visitors List: TDCJ’s 10-person limit, how often it can change, and what to do if you’re unsure

The Visitors List is the gatekeeper for in-person visits in TDCJ. Once you understand the 10-person limit, the change schedule, and how to confirm your status before making the drive, planning gets a lot easier.

Getting on the Visitors List: The 10-Person Limit and How to Make Changes

Planning a visit? Your first step is getting on the approved Visitors List. Here's how the 10-person limit works, when changes can be made, and what to do if you're not listed - or you've been removed.

How Often Can You Visit Someone in TDCJ? Understanding the one-visit-per-weekend rule, visiting hours, and visit lengths

Planning a TDCJ visit gets a lot easier once you understand three things: how often visits happen, what the weekend hours look like, and how long you'll actually get in the visiting room.