How to send messages, photos, and packages
Staying in touch with someone at Prince George Detention Center? The public can't call in—people in custody can only place outgoing collect or debit calls. During intake, they get a chance to call family members or bondsmen. To receive calls or manage a phone account, contact Inmate Telephone Incorporated (ITI) at 1-888-949-3303. The jail uses Offender Connect for billing and online deposits. You can also add funds at kiosks inside the facility using cash or credit card, while the facility website accepts credit card deposits only. Need calls blocked from the facility or a specific inmate? Follow the phone message directions or contact ITI Customer Service. The facility also references Information Services for call-block questions.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at Prince George's County Correctional Center after Nov. 1, 2025? Here's what you need to know: all mail is now delivered digitally to the recipient's tablet, which means getting the address and format right is essential.
If your letter, book, magazine, or newspaper doesn't get delivered, you don't have to guess why. Prince George's County CC sends a written rejection notice explaining the reason and how to appeal.
No. Prince George Detention Center does not allow inbound calls from the public; inmates can only place outgoing collect or debit calls.
Set up and manage phone accounts through Inmate Telephone Incorporated (ITI) by calling 1-888-949-3303. The facility uses Offender Connect for billing and online deposits.
Follow the facility’s telephone message directions or contact ITI Customer Service at 1-888-949-3303 to request call blocking. The facility listing also references contacting Information Services for call-block questions.
Send physical mail to P.O. Box 247, Phoenix, MD 21131; previous mailing addresses are no longer valid starting Nov. 1, 2025. After processing, mail is delivered digitally to the inmate’s assigned tablet.
Use a plain white envelope only, with a letter or greeting card on plain white or standard white lined paper. Every item must list both the sender’s and recipient’s first and last legal names; nicknames or non-legal names will be rejected.
Photos must be 4x6 or smaller, with up to five per envelope. Hard cover books are rejected, and single publications can’t be larger than 8.5" x 11" or thicker than three inches; newspapers and magazines are allowed only if prepaid and sent directly from the publisher (inmate accounts can’t buy them). If an item is rejected, you’ll be notified in writing and you have 20 days to appeal; the Deputy Director, Bureau of Operations responds in writing within 14 business days of the appeal.
Opening most civil cases in Maryland circuit court costs $165. The clerk collects this when you file (or "docket") your case. Most family and custody filings fall into this general civil-action category, so plan on this amount upfront.
Filing for custody in Prince George's County Circuit Court starts with one main form. Most delays happen when attachments are missing or the wrong financial statement is used. Here's what to prepare so your submission is complete and ready for service.
Putting money on someone's commissary or phone account at Prince George's County Correctional Center is straightforward once you know your options. Here's what you need to know about deposit methods, fees, timing, and how cash and valuables are handled during intake and release.
