How to Contact an Inmate at Facility

Pueblo County Detention Center scans all personal U.S. Mail and delivers it to inmates electronically. This includes letters, photos, and drawings. Once scanned, the originals are destroyed. Legal mail and parcels shipped directly from publishers are handled differently and won't be destroyed.

Want something faster than regular mail? Send a digital message through the GettingOut mobile app. It's separate from mailing a letter and works well when you don't want to wait for delivery and scanning.

Phone calls go through a contracted telephone vendor. To receive calls and manage billing, you'll need to set up an account through the vendor using the facility's account-setup link.

Using the free visit kiosks in the detention center lobby? Keep the weekly time limit in mind. Lobby kiosk visits are capped at 80 minutes per inmate per week, but you can split that time into multiple sessions.

Out-times affect visit quality, especially for segregation video visits. Not sure when the inmate's out-time is? Contact jail reception in person or call 719-583-6135.

Steps

• ✓ Send U.S. Mail (letters, photos, drawings) knowing it will be scanned into a digital format for delivery, and the originals will be destroyed after scanning (legal mail and publisher parcels are excluded).
• ✓ Send a digital message through the GettingOut mobile application if you want a quicker option than mailed letters.

1. Find the jail’s phone provider account setup link on the facility’s telephone services information.
2. Create and fund your account so the inmate can place calls to you through the contracted telephone vendor.
3. Keep your login and payment details handy in case you need to update your account later.

• ✓ If the inmate is in segregation and you want video, schedule during the inmate’s out-time. Outside out-time, the visit is audio-only.
• ✓ If you are using the free lobby kiosks, track your weekly minutes. You are limited to 80 minutes per inmate per week, and you can split time into multiple visits.

1. Call jail reception (719-583-6135) if you have questions about out-times for scheduling.
2. Confirm the out-time window before you book so you do not accidentally end up with an audio-only visit when you expected video.
3. Re-check if something changes (for example, if the inmate’s housing status changes).

Before mailing anything irreplaceable, verify how the jail handles that specific type of item. Letters, photos, and drawings are scanned and originals destroyed. Legal mail and publisher parcels are exceptions. If you're unsure whether something qualifies as legal mail or a publisher parcel, confirm first so you don't lose originals.

For digital messages, confirm the inmate can receive messages through GettingOut and that your message type will go through. Messaging systems sometimes have limits, and availability depends on how the inmate is set up in the system.

• ✓ The exact steps to set up your account using the facility-provided vendor link
• ✓ Accepted payment methods and how to add funds
• ✓ Any calling restrictions you should expect (for example, blocked numbers or other limits tied to the account)

• ✓ If the inmate is in segregation, verify the out-time before scheduling if you want video (outside out-time is audio-only).
• ✓ If you are using the free lobby kiosks, verify you are staying within the 80-minutes-per-inmate-per-week limit.
• ✓ If you have questions about out-times, contact jail reception in person or call 719-583-6135.