How to Visit Facility

If the person you're visiting is in segregation, video visits depend on their out-time schedule. Schedule during their out-time window, and you get video. Schedule outside it, and the visit still happens, but audio only. This rule applies whether you're visiting remotely or using the free kiosks in the jail lobby.

Free kiosk visits at the Pueblo County Sheriff's Office Detention Center are capped at 80 minutes per inmate per week. You can split that time however you want. One 30-minute session and two 25-minute visits? That works.

Steps to Follow

• ✓ If the inmate is in segregation, confirm their out-time and schedule your visit during that window so you have video. If you book outside out-time, expect audio-only.
• ✓ If you’re using the free lobby kiosks, keep track of your minutes for the week so you don’t go over 80 minutes per inmate. Split time across multiple sessions as needed (for example, 30 + 25 + 25).

1. Ask if the inmate is in segregation. If they are, get the exact out-time windows that are used for video visits.
2. Confirm what happens outside out-time. Make sure visits scheduled outside the out-time window are audio-only (no video), so you can plan accordingly.
3. Confirm the current free kiosk time limits. Ask whether the 80-minute-per-inmate weekly cap still applies for lobby kiosk visits, whether splitting time into multiple sessions is still allowed, and how the facility tracks used minutes.
4. Verify all other visit rules before you go. Confirm the current visitation hours, reservation process, any ID requirements, and any fees that might apply to non-free options.