Who to Call at Pueblo County Detention Center — reception, main office, GettingOut & phone vendor support
Trying to reach Pueblo County Detention Center or stuck on a phone or GettingOut issue? The fastest fix usually comes down to calling the right place first. Here are the numbers and what each one can actually help with.
For general detention center questions, start with the main office at 909 Court Street, Pueblo, CO 81003. Call them at 719-583-6125.
Need to know about an inmate's release or out-times? Call jail reception directly at 719-583-6135. You can also stop by in person if that works better.
For help with deposits, video visits, or messages through GettingOut, call their Customer Care line at 1-866-516-0115. This is the number to use for account access problems, payment issues, or trouble using any GettingOut features.
Heads up: GettingOut Friends and Family accounts can go inactive and be subject to forfeiture after 180 consecutive days without use. Need a refund? Call customer service at 866-516-0115.
GettingOut has an inactivity rule that catches families off guard. Once your Friends and Family account is created, it can become inactive and be subject to forfeiture after 180 consecutive days without use. Any activity during that window resets the clock. If you're trying to recover remaining funds or think your balance was affected, call GettingOut customer service at 866-516-0115 to request a refund.
One more thing: GettingOut's Terms of Use require users to be 18 or older. If you're helping a younger family member stay connected, an adult will need to manage the account.
Phone calls at Pueblo County Detention Center go through a contracted telephone vendor. To receive calls or manage billing, you'll need to set up an account with that vendor.
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- ✓ Out-times questions (especially when scheduling around out-time) - Jail reception: 719-583-6135 (or contact reception in person)
- ✓ GettingOut deposits, visits, messages, refunds, or inactivity/forfeiture questions - GettingOut Customer Care: 1-866-516-0115
- ✓ Trouble getting inmate phone calls set up (account/billing with the jail’s phone system) - Contact the detention center’s contracted telephone vendor to set up or manage your account
Getting bounced between offices? Keep a quick log as you go - who you called, when, and what they told you. When you finally reach someone who can help, having the exact error message (for vendor issues) or your specific question (like release times) will save you a lot of back-and-forth.
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