How to Contact an Inmate at Facility
Trying to reach someone at Puerta La Cruz Camp #14? Start with the official tools that match what you need. This guide covers two options: the CDCR GTL visitation portal (for returning users) and the Patient Health Care Inquiry (PHCI) phone line (for urgent health care changes only).
Already used the CDCR GTL visitation portal? You can sign in as a returning user with either your Visitor ID or email, plus your password. Before logging in, check which identifier you used last time.
Note: PHCI phone lines are strictly for urgent health care inquiries. If your call is not about an urgent change in a patient's condition, you will not receive a callback.
This guide does not cover new-user registration, fees, hours, or other contact methods like mail rules, email options, or general facility phone lines. For anything beyond portal sign-in for returning users or urgent health care inquiries, check with the facility directly.
- Sign in as a returning user on the CDCR GTL visitation portal: Use your Visitor ID or your email, plus your password.
- Use the PHCI line only for urgent health care changes: Call only if you are an authorized person inquiring about an urgent change in the patient’s health care condition or status, since non-urgent calls are not returned.
What to Verify
- ✓ Confirm you are a returning user (and not someone who still needs to complete first-time account setup)
- ✓ Verify whether you should use your Visitor ID or your email for the login you previously used
- ✓ Double-check you are entering the correct password, and confirm the correct password-reset option if you cannot sign in
- ✓ Confirm the correct PHCI phone number for the specific institution
- ✓ Ask what the facility considers an “urgent change” so you do not lose time using the wrong channel
- ✓ If your issue is not urgent, ask what alternative contact method is available for non-urgent health care questions
- ✓ Verify the current rules for sending mail, including what is allowed and the correct addressing format
- ✓ Confirm whether any electronic messaging options are available and what steps are required to use them
- ✓ Check for any facility-specific instructions that affect communication (processing times, limits, or required forms)
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