What Happens Now That Puerta La Cruz Camp #14 Switched to Securus Tablets

Puerta La Cruz Camp #14 has completed its move from ViaPath tablets to Securus tablets. This isn't a one-off change at a single camp - CDCR's rollout has fully transitioned all fire camps. The shift stems from a new telecommunications contract awarded to Securus Technologies, plus an interim agreement that kept services running during the changeover. The practical takeaway: if your loved one is at Puerta La Cruz Camp #14 right now, Securus is the tablet platform going forward.

The biggest day-to-day change most families notice is pricing. Video calls at transitioned facilities now cost $0.10 per minute under Securus. Under ViaPath, that same call ran $0.16 per minute - so you're paying less now. Telephone calls (paid by CDCR) also drop slightly under the Securus contract, from $0.019 per minute to $0.016 per minute. If you track call time closely, you may notice the difference over the course of a month.

Free allowances changed too. Think in monthly terms now. ViaPath gave 15 free video minutes every two weeks. Securus gives 30 minutes per month. For e-messages, the free allotment moves from 5 per week on ViaPath to 20 per month on Securus. If you're used to sending a few messages each week, this can feel different at first - same overall idea, just a different reset schedule.

One part of the switch catches families off guard: content doesn't transfer. Photos, e-messages, and media purchased through ViaPath cannot be moved to the new Securus tablets. If you have saved messages or photos you don't want to lose, treat this like a "back up what you can" moment. Anything you bought on ViaPath stays on ViaPath - it won't carry over automatically.

1. Identify what you want to keep from ViaPath - focus on photos, e-messages, and any media you paid for, since that content won’t transfer.
2. Save copies wherever the platform allows - download or capture what you can so you still have it even after the switch.
3. Prioritize the irreplaceable items first - start with personal photos and meaningful messages before anything else.

This change happened because CDCR and the California Department of Technology moved to a new telecommunications contract with Securus. CDCR also put an interim agreement in place with ViaPath to avoid service interruptions during the transition. Which app should you use? It depends on where your loved one is housed. Puerta La Cruz Camp #14 is already transitioned, so Securus is the platform that applies there. If your loved one later transfers to an institution still using ViaPath, you may need to use ViaPath again until that location switches to Securus.

S5

• ✓ Confirm your loved one is at Puerta La Cruz Camp #14 (fire camps are fully transitioned) so you know Securus is the active platform
• ✓ Check CDCR’s tablets information for the latest rollout notes and vendor instructions
• ✓ Assume ViaPath purchases won’t carry over, and save any irreplaceable photos, e-messages, or media you can
• ✓ Be ready to use Securus for video calls and e-messaging at this camp
• ✓ Update your expectations on costs: video calls are $0.10/min on Securus (previously $0.16/min on ViaPath)
• ✓ Track your free allowances by the month: 30 free video minutes per month and 20 free e-messages per month
• ✓ Keep the contract/interim arrangement in mind if services feel “in between” during moves - CDCR set up an interim agreement to prevent interruptions during the transition

Two things to remember above all else: ViaPath content you paid for (photos, e-messages, media) won't transfer to Securus, and the pricing and free-allowance structure is different now. On your end, that means video calls bill at $0.10 per minute and free minutes/messages reset monthly - 30 free video minutes and 20 free e-messages per month.

For the most current rollout details and vendor instructions, check CDCR's tablets and family resources information. The key point: Puerta La Cruz Camp #14 is already transitioned, so Securus is the tablet system you should plan around.