How to send messages, photos, and packages
Facility-specific communication policies for Puerta La Cruz Camp #14 weren't available, so the steps below reflect GTL portal procedures and California's ongoing statewide provider transition. If the camp uses GTL, new visitors register through the portal using the
Search for a loved one and send messages and photos in minutes.
If you’re trying to send a quarterly package to someone at Puerta La Cruz Camp #14, you can’t mail it yourself. CDCR doesn’t allow family members to send these packages directly; quarterly packages have to be sent through authorized vendors instead.
Create an account on the department’s communications platform, or—if Puerta La Cruz Camp #14 is using GTL—register on the GTL portal using the “CLAIM ACCOUNT” link. If the camp has migrated to the new statewide provider, follow that provider’s registration steps instead.
If the facility uses GTL, sign in to the GTL portal to schedule and manage a video visit by selecting the date, time, and location; you may get instant confirmation when supported. If the camp is on a different platform during the statewide transition, use the service the institution currently supports.
General statewide guidance says standard audio calls from institution phones and tablets are free. Video visits and electronic messaging often require you to register with the vendor and add money through a prepaid funding feature.
No facility-specific mail policy for Puerta La Cruz Camp #14 was found in the provided materials. In general, facilities screen mail for contraband, handle legal mail separately, and require you to follow specific addressing and content rules.
Address the envelope with the person’s full booked name and the required identifier (booking number, X‑reference, or PFN). Include your printed return name and address on every piece of mail.
Mail health-records and PRA submissions to California Correctional Health Care Services, Attention: PRA Coordinator, P.O. Box 588500, Elk Grove, CA 95758. For subpoenas and litigation service, sources list HCLitigationSupport@cdcr.ca.gov; the PRA email listed is CCHCSHealthPRAS@cdcr.ca.gov, and a fax number is provided in the health-records source.
Scheduling your first visit can feel overwhelming when it's all done online. Here's how to use CDCR's Visitation Scheduling Application (VSA) for Puerta La Cruz Camp #14—and where to turn if you hit a snag.
Puerta La Cruz Camp #14 has switched from ViaPath tablets to Securus tablets—the change is already in effect. Here's what that means for your costs, free allowances, and any content you previously bought on ViaPath.
