How to Pay Child Support While Your Loved One Is in Pulaski County
Child support doesn't automatically pause when someone is in custody. If you're trying to keep payments current—or stepping in to help—here's how to get the case details and payment instructions you need.
When your loved one is in custody, everyday responsibilities don't just disappear. Child support keeps moving even when everything else is on hold. Below, you'll find who to call, what information to have ready, and how to get help - even if you don't have the case number.
Call the CSB Kidsline at (800) 840-8757 for help making a payment. Have the payer's Social Security number, date of birth, full name, and current address ready so they can pull up the right account. Hours are 7 a.m. to 5 p.m. ET, Monday through Friday (closed on state holidays).
- ✓ Payer’s Social Security number (SSN)
- ✓ Payer’s date of birth (DOB)
- ✓ Payer’s full name
- ✓ Payer’s current address
Don't know the ISETS case number or court cause number? Call the Child Support Bureau at (800) 292-0403. They'll help you track down the right information so you're not guessing or sending money to the wrong place. The helpline is open 7:30 a.m. to 4 p.m. ET, Monday through Friday (closed on holidays).
Calls go faster when you can verify the payer's identity right away. Before you dial, gather the basics: SSN, date of birth, full name, and current address. Even if you're calling on someone else's behalf, having these details ready helps the representative find the correct record and tell you exactly what to do next.
- ✓ Social Security number (SSN)
- ✓ Date of birth (DOB)
- ✓ Full legal name
- ✓ Current address
Note: If you’re paying online, you may see a “Verifying you are human” security check before the transaction can continue. Give it a few seconds, and if it doesn’t move forward, retry the page.
After your call, you'll typically have one of three things: the correct case number, clear payment instructions, or a scheduled payment. Write down the date and time you called, the representative's name (if given), and any reference or confirmation numbers. You'll need those details if you have to follow up.
- Write down the key details from the call - save the case number (if provided), any reference numbers, and the date/time.
- Confirm the payment instructions before you send money - repeat back the details to make sure you have the right account and process.
- Make the payment and keep proof - save any confirmation number, receipt, or transaction record.
- Follow up if anything doesn’t post as expected - having your notes and reference numbers makes the second call much faster.
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