Who to contact for questions about Florida's sex-offender registry: FDLE contact info and when to call the local sheriff
Figuring out who to call about Florida's sex-offender registry comes down to one question: is this a state-level registry issue (FDLE territory) or a local registration matter (your sheriff's office)? Here's who handles what—and the direct contact info for each.
For state-level registry questions - including sex-offender and sexual predator determinations - contact the Florida Department of Law Enforcement (FDLE). Their mailing address is 2331 Phillips Road, Tallahassee, FL 32308. Call toll-free at 1-888-357-7332 or email sexpred@fdle.state.fl.us.
Need help with FDLE's Cyber Communication System (CCS)? You can access it through the Florida Sexual Offender/Predator Public Registry at https://offender.fdle.state.fl.us or go directly to the CCS login page at https://offender.fdle.state.fl.us/ccs/shiroLogin.jsf.
FDLE is your starting point for anything tied to the state registry system - CCS access issues, login problems, or questions about the determination process. Stuck logging in? Need a password reset? Use the phone number and email above.
Note: FDLE can't give legal advice about your registration requirements. For those questions, they'll direct you to your local sheriff's office.
Call FDLE at 1-888-357-7332 for CCS username help or password resets - they handle both. FDLE is also the contact for registration determinations. You can reach them by email at sexpred@fdle.state.fl.us or by mail at 2331 Phillips Road, Tallahassee, FL 32308.
Registering locally in Putnam County? The Putnam County Sheriff's Office is an FDLE-designated registration location. The address is 130 Orie Griffin Boulevard, Palatka, FL 32177.
The registration office is open Monday, Wednesday, and Friday from 9:00am–4:00pm. Appointments are required.
The phone number for the Putnam County Sheriff's Office registration location is 386-329-0821.
When to call the sheriff: Questions about your registration requirements (the ones FDLE can't answer) or local registration logistics in Putnam County? Call 386-329-0821 and ask about scheduling an appointment during the Monday/Wednesday/Friday 9:00am–4:00pm window.
Sample Questions
- ✓ Do I need an appointment to handle registration in person, and what times are available on Monday, Wednesday, or Friday (9:00am–4:00pm)?
- ✓ Were CCS credentials (username and temporary password) created during the initial registration at the sheriff’s office, and can you confirm what was issued?
- ✓ If I can’t find my CCS username, can you tell me whether it’s on my registration form or if I should request it from the sheriff’s office?
- ✓ If I need a CCS password reset, should I call FDLE at 1-888-357-7332 to reset it?
Tip: Keep your registration form handy when you call - your CCS username may be printed on it. For password resets, call FDLE. For questions about what you received at initial registration, the sheriff's office is usually the better starting point.
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