Before your first Putnamville video visit: dress rules, payment options, and a tech checklist
Your first video visit at Putnamville can go smoothly if you handle three things ahead of time: get your ViaPath account approved, follow the video-visit dress standards, and sign in early so you're not scrambling when the clock starts.
Video visits at Putnamville follow the same general rules as in-person visits, though some dress requirements are relaxed for video. Before scheduling anything, you'll need to register for a ViaPath account and get approved - this step applies whether you're visiting in person or online.
The biggest difference on visit day is timing. For an at-home video visit, sign in early - give yourself time to check your connection before the session starts. For an on-site video visit at the facility, build in extra time for travel and the check-in process.
Dress
- ✓ Wear a shirt or blouse.
- ✓ Wear bottoms: pants, shorts, or a dress.
- ✓ Wear appropriate undergarments.
Skip hats and head coverings during your video visit. The only exception is religious head coverings.
Watch the fabric and fit: Don’t wear clothing that’s worn out, torn (with holes), transparent, or frayed enough that undergarments are visible.
Scheduling a fee-based video visit through ViaPath? You'll enter payment info during the booking process. Costs are displayed upfront, so you'll know exactly what you're agreeing to before confirming.
- ✓ Debit cards
- ✓ Charge cards
- ✓ Visa gift cards
- ✓ Mastercard gift cards
- Sign in 15 minutes early - log in to the visitation scheduling site 15 minutes before your scheduled start time.
- Test your connection - use that buffer to make sure your connection is working before the clock hits your visit time.
- Start the visit from the site - follow the prompts/steps on the scheduling site to begin.
- ✓ Arrive at the facility at least 15 minutes before check-in.
- ✓ Bring a valid photo ID for check-in.
Before you do anything else: You must have a registered, approved ViaPath account before you can schedule in-person or video visits.
- Re-sign in early and retry - for at-home visits, log back into the scheduling site (ideally 15 minutes before start time) and run through the connection test again.
- Confirm payment was entered for fee-based visits - if your visit is fee-based, scheduling requires payment information; a missing or incomplete payment step can stop the process from finishing.
Final tip: Video visitation uses the same rules and procedures as regular visitation, so review the applicable visitation rules ahead of time (even if you’re visiting by video).
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