How to block or unblock calls from Putnamville (what the 1–2 day timeline means)
Getting calls from Putnamville that you need to stop? Or did you block them and now want calls again? Here's how the phone prompts work, what ViaPath can do, and what "1–2 business days" actually means.
Calls from someone incarcerated come through in a few ways: collect calls, prepaid collect (often called AdvancePay), and inmate debit calls. The type matters - it determines who pays, how the call is routed, and what restrictions might apply to your number.
With collect calls, you - the person receiving the call - get billed on your regular phone bill. Those charges show up monthly through your carrier, looking like any other billing item.
- Refuse the call immediately - hang up at any point, or press “1” when the system prompts you.
- End the call and move on - refusing a call disconnects it right away.
- Choose the permanent block option - when prompted during an incoming call, press “6” to permanently block calls.
- Set a 4-digit PIN - you’ll be asked to enter a 4-digit PIN to confirm the block.
- Save that PIN - you’ll need the same PIN later if you ever want the block removed.
Remove Block Cs
- ✓ Call ViaPath customer service at (877) 650-4249
- ✓ Ask to speak with a representative about removing the block on your telephone number
- ✓ After you speak to a representative, ViaPath will submit a request to have the block removed
Once ViaPath submits your request, block removal takes 1–2 business days. That means weekdays only - so a request made Friday afternoon or over the weekend can feel like it's dragging, even when it's still on schedule.
Even after a block is removed, calls might still fail if your number can't accept collect billing. Collect calls don't work with cell phones, office phones, or hospital numbers - so the issue may have nothing to do with the block you just removed.
Note: Not sure if it's a block or a billing restriction? Call ViaPath customer service. Once you reach a representative, they can check your account and submit a block removal request if needed.
Tip: If you permanently block calls using the phone prompts, write down your 4-digit PIN somewhere safe. You'll need that exact PIN to remove the block later.
- ✓ ViaPath customer service (unblock requests): (877) 650-4249
- ✓ Plan for 1–2 business days for the unblock to process after the request is submitted
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