How to send messages, photos, and packages
Communication at Putnamville Corrections Facility runs through ViaPath/ConnectNetwork (GettingOut/VisitNow) for messages and video visits. To send messages, schedule visits, or receive VisitNow requests, create a GettingOut account first. For fee-based video visits, you'll enter payment details—accepted methods include debit cards, charge cards, and Visa/Mastercard gift cards. Phone calls work differently: the incarcerated person must complete and sign an authorized telephone list with up to 20 approved names and numbers. Calls can be collect, prepaid collect/AdvancePay, or inmate-debit. Collect calls get billed monthly to the receiver through their phone carrier, and they can't be placed to cell phones, office phones, or hospital numbers.
Search for a loved one and send messages and photos in minutes.
Create a GettingOut account (web or mobile) to connect with the incarcerated person and schedule visits or accept VisitNow requests. For fee-based video visits, you'll provide payment info—ViaPath accepts debit cards, charge cards, and Visa/Mastercard gift cards.
Up to 20 approved names and phone numbers can be listed on the incarcerated person’s authorized telephone list.
You can refuse a call by hanging up or pressing “1.” To permanently block a caller, press “6” and confirm with a 4-digit PIN; to remove a block, contact ViaPath customer service at (877) 650-4249 and allow 1–2 business days.
No. Religious items must be purchased through the commissary and shipped to the facility by an approved vendor; family and friends aren’t allowed to mail religious items directly.
Yes—personal mail is opened and inspected by staff. Legal mail is treated differently and may be opened only in the inmate's presence. Many Indiana facilities also scan personal mail and deliver electronic copies via kiosks or tablets, though scanning policies vary by facility.
Commonly prohibited items include cash, stickers or glitter, clippings, and sexually explicit materials. Mail that violates facility rules may be rejected or returned.
Your first video visit at Putnamville can go smoothly if you handle three things ahead of time: get your ViaPath account approved, follow the video-visit dress standards, and sign in early so you're not scrambling when the clock starts.
Getting calls from Putnamville that you need to stop? Or did you block them and now want calls again? Here's how the phone prompts work, what ViaPath can do, and what "1–2 business days" actually means.
