What Is AdvancePay and How to Set Up Your ConnectNetwork Account for R.M.C - Main Unit

AdvancePay is a prepaid calling account. You add money to a specific phone number, and when your incarcerated loved one calls that number, the call draws from your prepaid balance. No need to pay for each call as it comes in. This setup puts you in control. Once your number is funded, your loved one can call you anytime there's money in the account.

For R.M.C - Main Unit, the easiest way to set up an AdvancePay account is through ConnectNetwork's Florida Department of Corrections AdvancePay "Get Started" sign-up page. From there, you can manage your account and keep your phone number funded. Prefer not to use the website? You can also open an account or make deposits by calling (866) 732-9098. There's a free ConnectNetwork mobile app too, if you'd rather handle everything from your phone.

When creating your ConnectNetwork account, use the exact first and last name that appears on your government-issued photo ID. Your account information may need to match official visitation records for security purposes. Mismatches can cause problems down the line.

Need help with billing or your AdvancePay account? Call ConnectNetwork's customer service at (866) 732-9098. The same number connects you to an automated system for basic account and payment tasks if you don't need a live representative.

1. Call the AdvancePay support line - Dial (866) 732-9098.
2. Make sure the account holder calls - To unblock a blocked AdvancePay number, the person the number is listed to must be the one who calls.
3. Ask for a representative to unblock the number - You’ll need to speak with customer service to get the block removed. (That same number also reaches the automated system for other AdvancePay tasks.)

If you need to send billing correspondence by mail, use this address: AdvancePay Service Dept. PO Box 911722 Denver, CO 80291-1722