What to do if your phone number gets blocked on the inmate phone system (ConnectNetwork/AdvancePay)

Here's the catch: the request has to come from whoever the phone number is listed to. If someone else calls on your behalf, customer service likely won't make changes. So the account owner needs to call ConnectNetwork directly and ask a representative to unblock the number.

Call ConnectNetwork/AdvancePay customer service at (866) 732-9098 and tell the representative which number needs unblocking. You can also manage your account and find support info through the ConnectNetwork website.

When you call, a customer service rep will walk you through the process. Keep it simple: give them the blocked phone number, explain you need it unblocked for AdvancePay/ConnectNetwork calls, and let them take it from there.

Prefer to handle things by mail? Write to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.