How to send messages, photos, and packages
R.M.C - Main Unit uses ConnectNetwork/AdvancePay for communication services. When creating your account, use your legal first and last name exactly as they appear on your government-issued ID—the account name may need to match official visitation information. AdvancePay offers customer support by phone and website for billing questions or account help, plus a mailing address for service correspondence. If your phone number gets blocked in the system, the account owner must call (866) 732-9098 and speak with a representative to request unblocking. Across Florida, vendors may offer phone calls, messaging, voicemail, tablet messaging, and remote video visits. Features, rules, scheduling, and payment methods vary by vendor and facility.
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Use your legal first and last name (the same as your government-issued ID). The name on the account may need to match official visitation information.
The account owner must call AdvancePay/ConnectNetwork customer service at (866) 732-9098 and speak with a representative to request the number be unblocked.
AdvancePay provides a customer service phone number and website for billing and account help. It also lists a mailing address for service correspondence.
Send inmate deposit money orders using JPay’s money-order option—JPay provides a specific mailing address for those payments. For court-ordered payments, use CorrectPay’s published mailing address. Confirm the exact vendor address before mailing.
Put the inmate’s full name and booking/ID number on every piece of mail. Include your full return name and address so it can be returned if it’s rejected.
Don’t send originals like birth certificates or Social Security cards; send copies instead. If you need an original returned, include a self-addressed stamped envelope and check the current rules first.
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