How to Send Messages to Inmates

You can use your phone or computer to send emails, letters, and photos to an inmate. Messages are sent electronically to inmate tablets or kiosks at the facility. If you would like to send a message, start by searching for an inmate at R & M Referral Services.

Sending Photos and Postcards

A great way to send love and support to a loved one at R & M Referral Services is to send photos and postcards. It only takes a few minutes to send photos from your phone and it makes a huge difference. You can also mail postcards with words of support and inspiration, or design your own postcard for special moments like birthdays and holidays.

Important! Be sure not to send any explicit photos or they may not be approved by the facility. You can also use a photo printing app like Penmate to make sure your photos are printed at the correct size (4x6 or 3x5) and are mailed according to the rules and regulations of R & M Referral Services.

Frequently asked questions about R & M Referral Services

1. How long does it take to deliver a message?

   If you're sending an email message your letter is usually delivered within 24-48 hours. For messages sent via mail you should expect delivery within 3-7 days. All messages will need be approved by R & M Referral Services.

2. How much does it cost to send a message to R & M Referral Services?

   You can send a message free using your phone or mail a message via USPS for the price of a $0.60 stamp and envelope. You can also purchase credits or e-stamps from services starting at $1.99.

3. What services can I use to contact an inmate at R & M Referral Services?

   Penmate

   You can use Penmate to send letters and photos to an inmate from your phone. It's an easy way to stay in touch during your loved one's incarceration. Use the inmate locator to find an inmate's location and contact information, then you can send messages within a few minutes.

   Securus messaging

   Securus may be another option for communicating with an inmate at R & M Referral Services. You can create a friends and family account and purchase credits to send messages. All messages will be reviewed and must be approved by the facility.

   JPay

   Some county jails and state prisons may support sending messages with JPay. You must register an account with the system, find your loved one, and purchase stamps to send messages. For some locations you can also attach photos.

   Smart Jail Mail

   You may also check if Smart Jail Mail is available at R & M Referral Services. Smart Jail Mail is operated by Smart Communications and has contracted with some state and county jails. After purchasing credits, your messages and photos are sent to the facility, printed out, and then handed out to your loved one.

4. What is the mailing address of R & M Referral Services?

   Mailing address:

   R & M Referral Services
   1 E Chase St
   Baltimore, MD 21202
   Phone: (410) 400-6329

5. What are the visiting hours at R & M Referral Services?

   Visiting hours at R & M Referral Services vary by housing unit and security level. Generally, visits are scheduled on weekends and holidays, with some facilities offering weekday visits. Contact the facility directly at (410) 400-6329 or check their website for the current visiting schedule. Visits typically last 30-60 minutes and must be scheduled in advance.

6. What items are prohibited when sending mail to R & M Referral Services?

   Prohibited items typically include: cash, personal checks, stamps, stickers, glitter, glue, tape, staples, paperclips, polaroid photos, musical or blank greeting cards, hardcover books, magazines with staples, and any items containing metal or electronics. Only send letters on plain white paper with blue or black ink. Photos must be printed on regular photo paper (no Polaroids). Always check with R & M Referral Services for their specific mail policies.

7. How do I send money to an inmate at R & M Referral Services?

   You can send money to an inmate at R & M Referral Services through several methods: 1) Online using JPay, Access Corrections, or the facility's approved vendor, 2) Money orders mailed directly to the facility with the inmate's name and ID number, 3) Kiosks located in the facility lobby, or 4) Over the phone using a credit or debit card. Fees vary by method, typically ranging from $2.95 to $11.95 per transaction.

8. Can I schedule a video visit with an inmate at R & M Referral Services?

   Many facilities now offer video visitation as an alternative to in-person visits. At R & M Referral Services, video visits may be available through services like Penmate, Securus Video Connect, GTL, or ICSolutions. Video visits typically cost $10-20 for 20-30 minutes and must be scheduled in advance. You'll need a computer or smartphone with a camera and reliable internet connection. Contact the facility for their specific video visitation policies and approved vendors.

9. What identification do I need to visit an inmate at R & M Referral Services?

   All visitors must present valid government-issued photo identification such as a driver's license, state ID, passport, or military ID. Minors must be accompanied by a parent or legal guardian who can provide the minor's birth certificate. Some facilities require visitors to be on the inmate's approved visitation list, which may require a background check. Contact R & M Referral Services for specific ID requirements and visitor approval procedures.

10. How can I find out an inmate's release date?

    To find an inmate's release date at R & M Referral Services, you can: 1) Use the online inmate search tool if available, 2) Call the facility's records department, 3) Contact the inmate's case manager or counselor, or 4) Have the inmate provide this information during a call or visit. For privacy reasons, some facilities only release this information to immediate family members.

Programs & Services

Through comprehensive programming designed to address individual needs, RRM Baltimore creates pathways for meaningful change within the population. The facility's approach centers on building essential life skills while fostering personal growth through structured interventions. These programs typically emphasize practical preparation for community reintegration, recognizing that successful outcomes depend on addressing multiple aspects of each participant's circumstances.

Educational programs form a cornerstone of the facility's offerings, providing opportunities for the population to advance their academic credentials and develop critical thinking skills. Participants may engage in literacy development, GED preparation, and continuing education courses that build foundational knowledge. Moreover, vocational training programs often include hands-on instruction in marketable trades, with specialized training such as forklift operation preparing individuals for immediate employment opportunities upon release. These skill-building initiatives typically connect classroom learning with real-world applications.

Therapeutic services provide essential support for addressing underlying challenges that may have contributed to justice involvement. The population often participates in counseling sessions, substance abuse treatment, and behavioral intervention programs designed to promote lasting change. Housing assistance programs may supply guidance on securing stable living arrangements, while case management services typically help coordinate resources for successful community transition. These supportive interventions recognize that addressing basic needs and mental health concerns creates a foundation for sustained success in family and community relationships.

Daily Life & Visitation

Structured schedules and clear organizational protocols shape every aspect of the residential experience, creating predictable routines that currently govern movement, activities, and interactions throughout the facility. The population follows established daily patterns that continue to emphasize accountability and personal responsibility. Wake-up procedures typically occur in the early morning hours, followed by mandatory counts and structured meal times that help maintain order throughout the day.

Housing arrangements generally consist of dormitory-style accommodations where the population shares common living spaces under supervision. Residents typically have access to basic personal property and may utilize commissary services for additional items. Meals are usually served in designated dining areas at scheduled times, with the population following specific protocols for movement between housing units and common areas. Moreover, recreational opportunities often include access to television areas, reading materials, and outdoor exercise periods when weather and facility operations permit.

Programming schedules supply structure through various educational and vocational activities that may be available depending on individual cases and facility resources. Visitation policies typically allow for scheduled family contact, whereas communication options often include monitored telephone access and correspondence privileges. Work assignments within the facility generally involve maintenance duties, food service, or administrative support roles that help residents develop responsibility while contributing to daily operations. These structured elements work together to create an environment focused on preparation for successful community reintegration.