RYOCF Video Visit Costs: What’s Free, What Costs $2.50, and When You Still Get Charged
Video visits at RYOCF can be free—but only under specific circumstances. Here's how the weekly free visit works, when the $2.50 fee kicks in, and why you might still get charged if someone doesn't show up or signs in late.
At Racine Youthful Offender Correctional Facility (RYOCF), each person in DOC care gets one free video visit per week. Schedule more than that, and additional visits cost $2.50 each for a 25-minute session.
Note: The “one free video visit per week” and the “$2.50 for additional 25-minute visits” rules come from DOC/facility video visitation guidance for RYOCF.
Video visits at RYOCF run 25 minutes and are scheduled during specific daily time windows. The cost question comes down to how many you schedule in a week: the first one is free for the person in DOC care. After that, each additional 25-minute visit costs $2.50.
- ✓ Monday–Friday video visit window: 2:30pm–7:00pm
- ✓ Saturdays, Sundays, and holidays video visit window: 8:30am–1:30pm
Here's a common surprise: you can still get charged even if the visit never happens. RYOCF's visiting guidance states that video visit charges apply whether the person in DOC care or the visitor is a no-show.
There's also a lateness rule to watch out for. You can sign in up to 10 minutes late to a scheduled video visit - but the same guidance warns that if you're late or don't cancel in time, you'll still be charged. That 10-minute grace period doesn't guarantee you won't be billed, especially if the visit ends up being missed entirely.
Tip: Treat the 10-minute late sign-in as a backup, not a plan. If you know you can't make it, cancel rather than risk a no-show charge.
Practical Tips
- ✓ Sign in on time for your scheduled visit; lateness can still result in a charge.
- ✓ If you’re running behind, remember you may sign in up to 10 minutes late - but don’t rely on that to protect you from being billed.
- ✓ If you can’t attend, cancel as early as you can; RYOCF’s guidance warns that if you don’t cancel soon enough, the call will still be charged.
- ✓ Treat “no-shows” seriously: charges can apply even if the visitor or the person in DOC care doesn’t appear for the visit.
Note: RYOCF’s guidance doesn’t spell out a specific cancellation deadline (like “24 hours” or “2 hours”). Don’t assume a window - aim to cancel as soon as you know you can’t make it.
Having trouble creating an ICSolutions account or scheduling a visit? Or does a charge look wrong? Contact ICSolutions customer service at 1-888-506-8407 for help with scheduling and account issues.
Note: The free-visit policy, the $2.50 paid-visit amount, and the no-show/late-charge rules are based on RYOCF/DOC visiting guidance. For unusual charges tied to scheduling or missed visits, ICSolutions customer service is the place to verify what happened.
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