RYOCF Video Visits: How Many Can You Schedule and What They Cost
RYOCF's visiting materials lay out the basics: each video visit runs 25 minutes and costs $2.50. The confusing part? The limit. One section describes video visits as
Heads up: RYOCF’s own materials use two different phrasings - “unlimited video visits per week” and “Unlimited (up to 16 per month).” Don’t assume the higher number applies until you confirm what the scheduling system actually allows.
You're not misreading it - there's a real inconsistency in the documents. One statement says the person in care has
- Save what you’re relying on - take a screenshot or download the page/PDF section that shows the limit language you saw (“unlimited” or “up to 16 per month”).
- Write down the details - note the date you checked and where the wording appears, so you can reference it later if there’s a dispute.
- Test the schedule in ICSolutions - try booking the visits you need and keep any confirmations or error messages that show whether you hit a cap.
- Track what you’re charged - since visits are billed per visit, keep your confirmations and compare them to what you were billed so you can follow up if something doesn’t line up with what you expected.
Practical approach: When you see “Unlimited (up to 16 per month),” plan around the “up to 16” number unless you confirm otherwise. That wording is more specific, and it’s the kind of limit families usually run into in the scheduling system.
Each video visit at RYOCF lasts 25 minutes and costs $2.50. The fee applies per session - not per day or week. If you're budgeting, count in visits: four sessions means $10, sixteen means $40.
- ✓ $2.50 per video visit
- ✓ 25 minutes per video visit
- ✓ Save confirmations and compare them to your charges so you can spot anything unexpected
RYOCF's visiting guide warns that you'll still be charged if either person no-shows. If there's any chance you can't make your scheduled time, treat it like an appointment you can't afford to miss - because missing it still costs you.
Tip: If you cancel or reschedule, keep any confirmation details and timestamps. It’s the simplest way to back yourself up if you’re charged for a visit you didn’t complete.
When written limits don't match up, the best thing you can do is make sure your account setup won't be the reason scheduling fails. RYOCF requires each visitor to set up (or update) an ICSolutions account using a unique Party ID. That ID comes from the person in care - it's listed next to your name on the visiting list, and they need to give it to you so you can create or update your account. Stuck on Party ID issues? The guide is clear: RYOCF staff can't help with those questions.
- Set up your ICSolutions account first - make sure your account is established or updated before you try to schedule visits.
- Get your unique Party ID from the PIOC - they must give you the Party ID shown next to your name on the visiting list.
- Use the right help channel for Party ID problems - Party ID issues are directed to DOCDAIElectronicVisitSupport@wisconsin.gov, and you’ll want to keep copies of any emails or screenshots if you’re troubleshooting scheduling problems.
Remember: RYOCF staff can’t resolve Party ID questions. If your Party ID isn’t working or you can’t locate it, use DOCDAIElectronicVisitSupport@wisconsin.gov for Party ID help.
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