How to Set Up or Update Your ICSolutions Account for RYOCF Visits

RYOCF uses ICSolutions for both in-person and video visits. Everyone who wants to visit needs their own ICSolutions account - or an updated existing account - before they can schedule anything. You'll also need approval in two places: on the Person in DOC Care (PIOC)'s approved visitor list, and on the ICSolutions visit list/reservation for the specific day you want to visit.

Here's where people get stuck: the Party ID. This unique code appears next to your name on the PIOC's visiting list. You need it to create your ICSolutions account - or to update your current one - so you can actually schedule visits.

Before You Start

• ✓ Your unique Party ID (the code listed next to your name on the PIOC’s visiting list)
• ✓ A government-issued photo ID (you’ll need to show it for in-person visits and at the start of video visits; you may be asked to show it again during a video visit)

• ✓ If a visitor is under 18, they can only attend if accompanied by an adult

1. Get your Party ID from the PIOC - The PIOC must provide you the unique Party ID shown next to your name on the visiting list.
2. Create an ICSolutions account or sign in to your existing one - Each visitor needs their own account to visit at RYOCF.
3. Add or update your Party ID in your account - Enter the Party ID exactly as it appears on the visiting list.
4. Make sure you’re listed for the day you want to visit - Being on the PIOC’s approved visitor list isn’t enough by itself; you also must be on the ICSolutions visit list/reservation for that day.

Party ID issues - missing, wrong, or not matching what ICSolutions accepts - go to DOCDAIElectronicVisitSupport@wisconsin.gov. RYOCF staff can't help with Party ID questions. For general scheduling problems, contact ICSolutions customer service through their website or call 1-888-506-8407.

Tips Pitfalls

• ✓ Trying to schedule without your own ICSolutions account (each visitor needs one)
• ✓ Being approved on the PIOC’s visitor list but not listed on the ICSolutions visit reservation for the day
• ✓ Not having the Party ID (or entering a Party ID that doesn’t match the one next to your name on the visiting list)
• ✓ Forgetting your government-issued ID for check-in (required for in-person visits and at the start of video visits; you may be asked to show it again during the call)
• ✓ Bringing a minor without an adult (visitors under 18 must be accompanied by an adult)