What You Need to Know About Video Visit Costs at RYOCF
Video visits are a convenient way to stay connected, but understanding the fees and refund rules can save you money—especially if something goes wrong with your appointment. Here's how video visit charges work at RYOCF.
At Racine Youthful Offender Correctional Facility (RYOCF), each paid video visit costs $2.50.
Once you schedule a video visit, you may be charged even if the person in DOC care (PIOC) doesn't show up - or if you don't. Scheduling the visit is what triggers the potential charge, not whether anyone actually connects.
Heads up: RYOCF allows visitors to sign in up to 10 minutes late, but if you miss that window or don't cancel in time, you'll likely still be charged.
If RYOCF cancels your video visit due to institutional operations, you'll get a refund. That's the clearest scenario where you're guaranteed your money back - when the facility cancels for operational reasons.
RYOCF's pricing fits within a broader DOC-wide policy: each person in DOC care gets one free video visit per week. Any additional visits beyond that free weekly slot may be charged as paid visits.
Tips
- ✓ Treat every scheduled visit as chargeable, even if you or the PIOC ends up being a no-show.
- ✓ Plan to sign in on time; the facility allows up to 10 minutes late, but lateness can still lead to a charge.
- ✓ If you can’t make it, cancel as early as you can - if you don’t cancel soon enough, the visit may still be charged.
Reminder: The 10-minute grace period doesn't protect you from charges. Late arrivals and last-minute cancellations can still result in a fee.
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