What to Do If You're Running Late to Your RYOCF Visit
Running late to a visit at Racine Youthful Offender Correctional Facility (RYOCF)? The rules are strict, and the consequences are immediate. Here's what counts as "too late," how video visits handle delays, and what to do if you need to cancel or reschedule.
For in-person visits at RYOCF, the cutoff is 20 minutes. Arrive later than that, and you won't be allowed in - your visit gets cancelled. If you're cutting it close, treat that 20-minute mark as a hard deadline. Parking, walking to the entrance, and check-in all eat into your arrival time.
Reminder: More than 20 minutes late for an in-person visit means you’ll be turned away and the visit will be cancelled.
Video visits offer a bit more flexibility. RYOCF lets visitors sign in up to 10 minutes late for a scheduled video visit. But that window is specifically for signing in - don't wait until the last second. Log in as soon as you can.
Even with that 10-minute grace period, being late can still cost you. If you're late to a video visit or don't cancel in time, you'll still be charged. Charges can also apply if either person - visitor or the person in custody - is a no-show. If you know you won't make it, cancel as soon as possible.
Watch the clock: Sign in promptly for video visits. If you’re running late or don’t cancel soon enough, you can still be charged.
- Log in to your ICSolutions account - visits at RYOCF are managed through ICSolutions, so start there.
- Use your Party ID details - your account is tied to the facility-provided unique Party ID (given to you from the visiting list).
- Follow the on-screen options to cancel or reschedule - if you already know you won’t make the visit, act quickly so you’re not treated like a late arrival or no-show.
- Try the scheduling change in your ICSolutions account first - it’s the fastest way to fix most issues.
- Call ICSolutions customer service if you can’t schedule, cancel, or reschedule - reach them at 1-888-506-8407.
- Explain the problem clearly - tell them you’re trying to manage an RYOCF visit and what’s failing (for example, the cancel/reschedule option not working).
Tip: The supported path is through your ICSolutions account using the facility-provided Party ID. If that doesn’t work, call ICSolutions customer service.
Minimize Risk Tips
- ✓ Treat the in-person visit time as a hard cutoff: more than 20 minutes late means you’ll be turned away and the visit will be cancelled.
- ✓ For video visits, sign in as soon as you can - RYOCF allows up to 10 minutes late, but waiting increases the chance you miss the window.
- ✓ If you know you won’t make a video visit, cancel or reschedule through your ICSolutions account as quickly as possible.
- ✓ Keep your Party ID handy (it’s required for your ICSolutions account setup/updates).
- ✓ Save any confirmation details from changes you make in ICSolutions (especially cancellations or reschedules).
These steps match how RYOCF enforces lateness. For in-person visits, hitting the 20-minute mark means you're done before you start. For video visits, you get a 10-minute sign-in window - but showing up late or failing to cancel in time can still mean charges. Your safest bet: log into your ICSolutions account early, make changes the moment your plans shift, and use your unique Party ID so your account stays correctly linked for scheduling.
Find an Inmate at Racine Youthful Offender Corr. Facility
Search for a loved one and send messages and photos in minutes.
