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Who to Contact When You Have RYOCF Visiting Problems

Stuck trying to schedule a visit at Racine Youthful Offender Correctional Facility (RYOCF)? The fastest fix is knowing who to call. Here's a breakdown of who handles what—especially when Party IDs and ICSolutions accounts are involved.

• 2 min read • doc.wi.gov
Who to Contact When You Have RYOCF Visiting Problems

Both in-person and video visits at RYOCF run through ICSolutions. Every visitor needs an ICSolutions account set up with the unique Party ID tied to their name on the visiting list. Don't have your Party ID yet? The person in care (PIOC) can give it to you - it's listed right next to your name on their visiting list.

Having trouble on the scheduling or account side? Maybe you can't book a visit, the system won't let you proceed, or your account is acting up. Contact ICSolutions customer service through their website or call 1-888-506-8407.

Party ID problems go through the Wisconsin DOC support email: DOCDAIElectronicVisitSupport@wisconsin.gov. RYOCF staff can't help with Party ID questions. So if your issue is

Who to Contact When You Have RYOCF Visiting Problems

Facility Contact

Here's a quick way to figure out who to contact. Trying to set up your account, update it, or having trouble scheduling through ICSolutions? Go straight to ICSolutions customer service (website or 1-888-506-8407). Is the issue the Party ID itself? Email DOCDAIElectronicVisitSupport@wisconsin.gov - RYOCF staff can't resolve Party ID questions. For general facility questions that aren't about Party IDs or the ICS scheduling system, call the RYOCF main line.

Quick routing tip: ICSolutions (website or 1-888-506-8407) handles scheduling and account issues. Email DOCDAIElectronicVisitSupport@wisconsin.gov for Party ID problems. Call RYOCF at (262) 638-1999 for general facility questions.

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