How to Send Money to Facility
If you're trying to add funds for your loved one, the most important thing is getting your account set up correctly and knowing how old balances are handled during the vendor changeover.
Create your Securus account before the transition happens. If you wait until after, you could end up in a frustrating gap where you're ready to send money but don't have the right account set up. Getting this done early is the easiest way to avoid delays once services switch over.
Refunds: If you have unused ViaPath balances, refund requests are handled through ViaPath’s help website (not through the facility).
Steps to Follow
- ✓ Create your Securus account before your loved one’s facility transition so you’re ready when services switch over.
- ✓ If you have unused ViaPath balances, submit a refund request through ViaPath’s help website.
If the transition date is close (or you're unsure whether it already happened), confirm that Securus is the system you should use for your loved one at this facility. Ask whether your account needs to be created before a specific move, transfer, or activation point. This keeps you from losing time waiting on setup.
Refund processes can shift during a vendor transition. If you're planning to request money back from unused ViaPath balances, double-check that you're using the current ViaPath help site and following their latest instructions. This prevents your request from getting delayed or routed to the wrong place.
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