How to Contact an Inmate at Facility

If you need to reach Randolph County Jail about something time-sensitive, don't rely on email. The facility's contact page states that the email account is not monitored 24/7. For urgent matters, they direct you to call 911 (as applicable) or call the office directly.

Email is also a poor choice for anything private. The facility warns that plain text (non-encrypted) email is not secure and should not be used to communicate confidential, sensitive, or personal information.

Steps to Follow

• ✓ For anything urgent, do not email. Call 911 (as applicable) or call the office instead.
• ✓ Keep email messages free of confidential, sensitive, or personal information, since plain text email is not secure.
• ✓ Before you depend on email for a response, confirm with the office what to do for urgent situations and what kind of response time (if any) you should expect.

Before you hit "send," confirm a few practical details. Since the facility says the email account is not monitored 24/7, call the office and ask how often messages are actually checked. Find out what they want you to do if something needs quick attention (they direct urgent matters to 911, as applicable, or the office).

While you're at it, ask what information they will and won't accept by email. The facility warns that plain text, non-encrypted email is not secure. If you need to share anything confidential, sensitive, or personal, ask whether there's a secure alternative and what they'd prefer you do instead.

1. Use the facility’s official contact options: Check the facility contact page or call the office.
2. Ask about monitoring and urgency: Confirm that email is not monitored 24/7, ask how often it is checked, and what to do for urgent matters (911 as applicable, or the office).
3. Ask about secure ways to share sensitive information: Since plain text email is not secure, ask what secure channel (if any) they offer for confidential, sensitive, or personal details.