What you need to know before emailing Randolph County Sheriff's Office
Email can be a convenient way to reach the Randolph County Sheriff's Office, but it's not the right tool for emergencies or sensitive information. Use the checklist below to make sure your message is safer, clearer, and more likely to reach the right person.
The Randolph County Sheriff's Office says their email account is not monitored 24/7. If your message needs urgent attention, don't rely on email. For emergencies, call 911. For urgent situations that aren't emergencies, call the Sheriff's Office directly so you know someone is actually there to respond.
Urgent or emergency? Call 911 for emergencies. For urgent matters, call the Randolph County Sheriff’s Office at 870-892-8888 (24-hours).
The Sheriff's Office warns that plain text (non-encrypted) email is not secure. Because there's no way to guarantee the confidentiality of information sent by email, they tell people not to use it for confidential, sensitive, or personal information. If you need to share something truly sensitive, pick up the phone instead.
- ✓ Social Security number
- ✓ Driver’s license number
- ✓ Bank account number
- ✓ Credit card number
- ✓ Debit card number
- ✓ Medical information
Privacy tip: Do not send sensitive identifiers or financial or medical details in a plain email. If you need to provide that kind of information, call the office instead.
For non-urgent questions, keep your email focused on basic, non-sensitive details that help staff find the right record. One practical approach: pull identifying details from the Randolph County Detention Center "current inmates" roster, then include only what's needed to point staff to the correct person. The goal is simple. Include enough information to identify who you're asking about, without sharing personal data you wouldn't want forwarded, logged, or accidentally exposed.
- ✓ Booking #
- ✓ Booking Date
If timing matters, call instead. The Sheriff's Office specifically warns that email is not monitored 24/7, so a message sent at the wrong time can sit unread for hours. For urgent needs, call 911 (as applicable) or reach the Randolph County Sheriff's Office at 870-892-8888, which is listed as a 24-hour phone number.
- Call during administrative hours for routine requests: Monday through Friday, 8:00am to 4:30pm.
- Use the 24-hour phone line if you cannot wait: If it is urgent, call rather than email.
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