How to Contact an Inmate at Facility
Phone calls through the Louisiana Department of Corrections go through Securus Technologies. If you run into billing issues or problems with calls, Securus customer service can be reached at 1-800-844-6591.
For electronic messages, the Louisiana DOC uses JPay. The service supports permissible photo attachments, so you can send a message and include approved photos through the same system.
Note: This guide only confirms the communication vendors (Securus for phone calls, JPay for electronic mail) and the Securus customer service number. Details like calling hours, pricing, account setup steps, and specific attachment rules should be verified directly with the facility.
Steps to Follow
- ✓ For phone billing issues or call problems, contact Securus customer service at 1-800-844-6591
- ✓ For electronic mail, use JPay (emails can include permissible photo attachments)
- Decide what kind of contact you need: phone calls (service or billing issues) or electronic mail.
- Call Securus for phone-related problems: use 1-800-844-6591 for billing questions or trouble receiving calls.
- Use JPay for electronic mail: JPay is the documented provider for email, including permissible photo attachments. Follow JPay’s account and messaging process for sending messages to someone in custody.
Before you load money onto an account or spend time troubleshooting, confirm the current phone vendor with the facility. Securus is listed for Louisiana DOC phone services, but it's worth verifying that it applies to your loved one's specific location and situation. Double-check the customer service number, too. Ask about any call limits or restrictions that could prevent calls from going through.
Do the same for electronic messages. Confirm with the facility that JPay is still the electronic mail provider for the person you're trying to reach. Ask what "permissible" photo attachments actually means in practice: any limits on photo type, size, or content, and whether there are extra steps before your first message goes through.
Reminder: The fastest way to catch changes is to check the facility's official information or call them directly. This article only confirms Securus (with the listed customer service number) and JPay as the communication vendors, not hours, fees, or detailed setup requirements.
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