How to Contact an Inmate at Reception Diagnostic Center (IN)

Before you can schedule any visit at Reception Diagnostic Center, you need to register for a ViaPath account and get approved. This applies to both in-person and online (video) visits, so handle it first to avoid delays.

When you schedule through ViaPath, all appointment times are shown in Eastern Time. Even if you live in a different time zone, your visit time is based on Eastern. Double-check before you confirm the booking.

Steps to Follow

• ✓ Create your ViaPath account.
• ✓ Complete the approval process and wait until you are approved before trying to book.
• ✓ Schedule your in-person or video visit in ViaPath, and confirm the time shown is Eastern Time.

• ✓ If IDOC upgrades tablets, set up your GettingOut.com account so you can continue sending pictures and messages.
• ✓ Plan for per-unit costs on the tablet: voice calls are charged at $0.33 per minute, and messaging is charged at $0.50 per message. Check the current rates before you add money or buy credits.

If you get stuck early on, focus on ViaPath first. Confirm what steps your registration requires, and make sure your account status shows as approved before trying to schedule an in-person or video visit.

Verify the time zone every time you book. ViaPath scheduling uses Eastern Time, so translate that to your local time before you commit. This is especially easy to overlook if you're coordinating travel or taking time off work.

Tablet communication is the other area to confirm before you spend money. Check which platform is currently being used for pictures and messages (for example, whether you need a GettingOut.com account because of a tablet upgrade). Review up-to-date tablet pricing before sending messages or placing calls. Listed rates are $0.33 per minute for voice calls and $0.50 per message for messaging, but verify current pricing before purchasing.