How to Register and What to Expect for Visits at Reception Diagnostic Center (ViaPath & first 24 hours)

Before you can visit anyone at Reception Diagnostic Center, you need a ViaPath account. Every visitor, whether scheduling an in-person or online visit, must register and get approved first. If this is your first visit, start the ViaPath registration process now. Wait until you're approved before trying to pick a date and time.

1. Create your ViaPath account - Set up your visitor account so you can request visits.
2. Request approval to visit - Your account has to be approved before you can schedule any in-person or online visit.
3. Wait for approval before scheduling - If you try to schedule before you are approved, you can lose time and have to backtrack.
4. Once approved, schedule your visit in ViaPath - After approval, you can choose from the available visit options shown for the facility.

When you schedule through ViaPath, every time slot is displayed in Eastern Time. That's true even if you live in a Central Time area. Double-check the time zone before you confirm so you don't show up an hour early or late.

Expect to be searched as part of the visit process. Both visitors and incarcerated individuals are subject to search, and refusing means the visit is denied. If you're unsure about something you're carrying, leave it out of the facility entirely. Anything that could cause a problem at screening isn't worth the risk.

Indiana DOC takes trafficking on Department property seriously. If a visitor or incarcerated individual is found trafficking controlled substances, tobacco, electronic devices, or weapons, the evidence is turned over to the Indiana State Police and staff will recommend prosecution. Even attempting to bring in prohibited items can turn a visit into a criminal case.

Video visitation follows the same rules and procedures as in-person visits, with one exception: certain dress standards only apply in person. Everything else that can affect whether a visit is allowed still applies.

After your loved one arrives at Reception Diagnostic Center, the facility is required to provide written information about visitation procedures within 24 hours. That document spells out how visits work and what rules apply, giving the newly arrived person a clear reference right away. If you're waiting on details, know that this 24-hour requirement is the timeline that's supposed to trigger that written guidance.

• ✓ Ask your loved one whether they received the written visitation procedures within 24 hours of arrival
• ✓ If they did not, ask facility staff how visitation procedure information is provided and how your loved one can get a copy
• ✓ Write down the arrival date and the time window you are tracking, so you can explain the situation clearly when you ask questions

Troubleshooting

• ✓ Start the ViaPath registration process early, since approval is required before any visit can be scheduled
• ✓ Log back into ViaPath and confirm your visitor status shows as approved before you try to schedule
• ✓ If something seems stuck, review your account details for mistakes or missing information and correct anything you can
• ✓ If you need clarification on visitation procedures, remember the facility should provide your loved one written visitation procedure information within 24 hours of arrival, so you can ask whether that paperwork was received

Here's the short version: register for a ViaPath account and get approved before you can schedule any in-person or online visit at Reception Diagnostic Center. When scheduling, remember ViaPath shows times in Eastern Time, even if you're in Central Time. On visit day, both visitors and incarcerated individuals are subject to search. Refusing a search means the visit is denied. Trafficking is treated as a serious matter: evidence involving controlled substances, tobacco, electronic devices, or weapons can be referred to the Indiana State Police with prosecution recommended. A visitor caught trafficking can be permanently banned from visiting any Indiana DOC offender at any facility. Finally, within 24 hours of arrival, your loved one should receive written information explaining the facility's visitation procedures, which can help both of you understand what comes next.