How to send messages, photos, and packages
Reception Diagnostic Center is rolling out Command 5.0 tablets featuring an upgraded operating system, two headphone jacks, and magnetic charging. To send messages or photos, set up a GettingOut account. The web sign-up asks for your date of birth. The mobile app also requires you to agree to terms, enter your DOB, and provide the last four digits of your SSN—plus it lets you add contacts and schedule visits. Tablet services charge per-minute and per-message fees ($0.33 per minute for voice calls, $0.50 per message, for example). The first pair of headphones comes free; replacements must be purchased through commissary. For phone calls, the incarcerated person fills out and signs a Telephone List with up to 20 approved names and numbers. Collect calls can't go to cell phones, office phones, or hospital numbers.
Search for a loved one and send messages and photos in minutes.
Create a GettingOut.com account and add the incarcerated person through GettingOut’s approval process. Web sign-up requires your date of birth; the GettingOut mobile app also requires agreeing to terms, your DOB, and the last four of your SSN, and it lets you add contacts and schedule visits.
The incarcerated person must submit a signed Telephone List with up to 20 approved names and numbers. Calling options include AdvancePay prepaid collect, inmate-debit using commissary minutes, and other vendor services. Collect calls can't be placed to cell phones, office phones, or hospital numbers.
No. Tablets remain state property and can't access the internet or social media. The first pair of headphones comes free, but replacements must be bought from commissary.
If your loved one is at Reception Diagnostic Center, setting up your GettingOut account now will save you time and stress when the new tablets roll out. Once the upgrade happens, you'll need a GettingOut.com account to send messages and photos.
Phone calls from Reception Diagnostic Center come in three flavors: collect calls, AdvancePay (prepaid collect), and PIN Debit. Understanding how each works makes it easier to choose the right option for your situation.
Putting money on someone's Trust Fund account at Reception Diagnostic Center helps them buy commissary basics and small comforts. Here are the main ways to deposit funds, how fast they post, and the rules that can trip you up.
