Mail, photos, messaging, and phone/call options for staying in touch.
Reception Diagnostic Center uses ViaPath/GettingOut for tablet messaging and photos. You'll need to create a GettingOut account before sending messages once the tablets are upgraded. On the web, go to gettingout.com, select Create Account, and confirm your date of birth. On mobile, agree to the terms, enter your DOB and the last four of your SSN, then add contacts. The tablets run Command 5.0, remain state property, and can't access the internet or social media. The incarcerated person is responsible for intentional loss or damage. Pricing runs per minute and per message (example rates: $0.33 per minute and $0.50 per message). Fee-based video scheduling accepts debit, charge, and Visa/Mastercard gift cards. Phone calls require an authorized Telephone List with up to 20 names, and both AdvancePay and inmate-debit options are available.
Search for a loved one and send messages and photos in minutes.
Reaching someone at Reception Diagnostic Center starts with getting your visitor account set up. Once registration and approval are handled, staying in touch gets a lot simpler.
Trying to get phone calls set up with someone at Reception Diagnostic Center? You'll typically choose between collect calls, AdvancePay (prepaid collect), and PIN Debit. Here's how each option works, how the 20-name phone list affects calls, and what to do if you need to block or unblock calls.
Phone calls from Reception Diagnostic Center come in three flavors: collect calls, AdvancePay (prepaid collect), and PIN Debit. Understanding how each works makes it easier to choose the right option for your situation.
On the web, go to gettingout.com, click Create Account, and enter your date of birth to confirm your age. On mobile, agree to the terms, enter your date of birth and the last four digits of your SSN, then add contacts (and schedule visits in the app).
VisitNow push notifications only work through the GO Visits mobile app. Desktop and browser notifications aren't supported, so you'll need to be signed into the mobile app to receive VisitNow requests.
Fee-based video scheduling accepts debit cards, charge cards, and Visa or Mastercard gift cards. Tablet voice and messaging are billed per minute or per message based on vendor pricing.
Contact ViaPath customer service to remove a block on your phone number. Allow 1 to 2 business days for removal. Other issues can also prevent collect calls from going through, and ViaPath can help troubleshoot those as well.
Visiting at Reception Diagnostic Center starts online. You'll need to register on ViaPath, get approved, and then schedule carefully. One thing to watch: all appointment times display in Eastern Time.
The most common way to send money to Reception Diagnostic Center is by funding the incarcerated person's Trust Fund (commissary) account.
If your loved one is at Reception Diagnostic Center, setting up your GettingOut account now will save you time and stress when the new tablets roll out. Once the upgrade happens, you'll need a GettingOut.com account to send messages and photos.
