Redgranite Correctional Institution, WI
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Guides for This Facility

How to Schedule Your First In-Person Visit at Redgranite Correctional Institution
Scheduling your first in-person visit at Redgranite Correctional Institution comes down to using the right booking system, picking a date within the allowed window, and showing up on time. Here's how to get it done.
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Video Visits at Redgranite: Costs, Scheduling, and What Can Get You Disconnected
Video visits at Redgranite Correctional Institution (RGCI) are a solid way to stay connected — if you know the limits, costs, and rules going in. Here's what to expect for pricing, how scheduling works, and the behaviors that can end a visit immediately.
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Who to Call and Where to Go: Redgranite Correctional Institution Contact Info
Planning a visit or need to double-check details before hitting the road? Here's the contact info and address for Redgranite Correctional Institution.
Read GuideAt a Glance
Visitation
- Persons in custody are allowed up to three in-person visits per week, with only one allowed on a weekend.
- In-person visits must be scheduled online via ICSolutions and can be booked no sooner than 14 days and no later than 48 hours before the visit.
- All visitors age 16 or older must present photo identification; Amish visitors without photo ID must provide a signed, notarized affidavit from their Bishop.
Communication
- All video visits must be scheduled at www.icsolutions.com.
- Video visits cost $2.50 each and are limited to two per day with a 12-visit monthly maximum.
- Each scheduled video visit lasts 25 minutes.
Mail & Letters
- Non‑privileged personal mail for Redgranite is sent to TextBehind at P.O. Box 189, Phoenix, MD 21131 and must include sender and PIOC name/DOC# and the facility name.
- TextBehind will not open or photocopy identifiable medical or legal mail; legal mail is forwarded to the institution.
- TextBehind may place up to four photos on an 8x11 page and will deny an entire page if it contains an inappropriate photo.
Sending Money
- The daily cash or money-order deposit limit to a DOC account at Redgranite is $2,900.00.
- To send messages or photos to an inmate’s ICS tablet you must create a GTL GettingOut account at www.gettingout.com.
- Have the inmate’s full name and ID (and any facility codes or birthdate the vendor requires) ready before making a deposit.
Contact Info
- Redgranite Correctional Institution publishes a street address for visitors and correspondents.
- The facility provides a main public phone line for general visitor and correspondent inquiries.
- Bring a valid photo ID for in‑person visits or payments when you go to a correctional facility.
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Topic Overviews
Visitation
All in-person visits at Redgranite Correctional Institution must be scheduled online through ICSolutions—no sooner than 14 days and no later than 48 hours before your visit. The person in custody can receive up to three visits per week, but only one on a weekend day. You must be on the DOC-approved visitor list. If you're 16 or older, bring photo ID. Amish visitors without photo ID need a signed, notarized affidavit from their Bishop. Everyone goes through metal detection—fail three attempts and you'll be turned away. The lobby opens just 10 minutes before your visit, and you can't wait in your car while the visit happens. Lockers and tokens are available for keys and unauthorized items. Vending rules apply, and brief physical contact (a hug or kiss at the start and end) is allowed.
Read full guideCommunication
Schedule video visits for Redgranite Correctional Institution at www.icsolutions.com. Each 25-minute session costs $2.50. Residents can have up to two video visits per day, with a 12-visit monthly cap. Staff may end sessions immediately if they suspect illegal activity or inappropriate behavior. Only pre-approved visitors can join, and you'll need to show a valid state ID when the visit starts. Want to message or send photos to a resident's ICS tablet? Create a GTL account at www.gettingout.com. ICSolutions recommends calling during off-peak hours for better performance.
Mail & Letters
Redgranite Correctional Institution routes non-privileged personal mail through TextBehind, a third-party photocopy service. Send letters to P.O. Box 189, Phoenix, MD 21131. Include your sender information plus the recipient's full name, DOC number, and facility name on the envelope. TextBehind photocopies and delivers non-privileged items. Photos can be placed up to four per 8x11 page—if a page contains an inappropriate image, the whole page may be rejected. Legal or medical mail that's clearly identifiable won't be opened or photocopied by TextBehind. Instead, it's forwarded to the institution for handling under legal-mail procedures. For outgoing non-privileged mail from people in DOC care, the required return address is also P.O. Box 189, Phoenix, MD 21131.
Read full guideSending Money
Redgranite Correctional Institution caps daily deposits to a Wisconsin DOC account at $2,900.00. Need to send more? Split it across multiple days or methods. Funding options typically include online portals, phone deposits, lobby kiosks, walk-in locations, or mailed money orders. Double-check the inmate's full name and ID before submitting payment. Once posted, the money goes to the inmate's commissary/trust account and can be used for purchases after any vendor holds and outstanding debts are handled. To message or send photos to an inmate's ICS tablet, create a GTL GettingOut account at www.gettingout.com first.
Read full guideCommon Questions
Showing 6 of 17How do I schedule an in-person visit at Redgranite Correctional Institution?
Schedule your visit online through ICSolutions at www.icssolutions.com. Reservations must be made at least 48 hours ahead and no more than 14 days before the visit, and you must be on the DOC-approved visitor list first.
VisitationWhat identification and documentation do I need to visit someone at Redgranite?
If you’re 16 or older, bring acceptable photo identification. Amish visitors without a photo ID must bring a signed and notarized affidavit from their Bishop that describes physical characteristics.
VisitationWhat happens if I arrive late or fail the security screening at Redgranite?
If you arrive more than 30 minutes after the scheduled start time, you won’t be admitted. You must clear the metal detector; failing three attempts means you’ll be denied entry. You can only enter the lobby starting 10 minutes before visiting hours, and you may not wait in your car during the visit.
VisitationWhere can I park and do I need to secure my vehicle when visiting Redgranite?
Park in any available unreserved spot; accessible parking is near the front doors. Lock your vehicle and roll up the windows while it’s parked in the RGCI lot. If you have a concealed carry license, secure firearms in a locked trunk or compartment and lock the vehicle before you exit.
VisitationHow do I schedule a video visit with someone at Redgranite Correctional Institution?
Schedule video visits through www.icsolutions.com. You’ll need to create an account with the vendor to set up and manage visits.
CommunicationHow much does a video visit cost and how many can an inmate have?
Video visits cost $2.50 each. Residents are allowed up to two video visits per day and a maximum of 12 per month, and each visit is scheduled for 25 minutes.
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Here you'll find the street address and phone number for Redgranite Correctional Institution in Wisconsin — everything you need to visit or send mail to someone at the facility.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify