Who to Call When You Have Questions About RADF: visitation, transportation, PREA, records, and vendor support

Need the right phone number for Regional Adult Detention Facility (RADF)? Start here. Visitation questions: (442) 265-2266. Transportation questions: 442-265-2232 (Transportation Unit). Reporting sexual abuse in jail facilities (PREA): (442) 265-2323. Records or booking summary requests: (442) 265-2125 (Records Division). Trouble with your GettingOut / Telmate account or services: 1-866-516-0115.

Call (442) 265-2266 for anything related to RADF visitation. This is the number to use if you want to confirm visitation details before making the trip.

For transportation questions, call the Transportation Unit directly at 442-265-2232. This is the dedicated line for transport-related matters.

For records help, including booking summary requests, call the Records Division at (442) 265-2125. If you're requesting a booking summary, you'll need to attach a copy of a valid ID (it's required on the Records Division form).

If the problem is on the vendor side (trouble accessing your account, issues with services), call GettingOut / Telmate customer care at 1-866-516-0115.

For GettingOut / Telmate account help, your fastest option is customer care at 1-866-516-0115. Use this number when the issue is with the vendor, not the facility itself.

• ✓ Friends & Family accounts can become inactive and may be forfeited after 180 consecutive days of inactivity.
• ✓ If you need a refund, GettingOut says you can obtain one by calling customer service at 866-516-0115.
• ✓ If you use the account at any point during the inactivity period, the inactivity period resets.

Before you drive out or send paperwork, call to confirm you have current details. The RADF visitation line is (442) 265-2266, and the Records Division line for booking summaries and related requests is (442) 265-2125.