Three Ways to Put Money on an Inmate's Account at Reno County Correctional Facility

Reno County Correctional Facility offers three approved ways to add money to an inmate's commissary account: online through Team3 (Inmate Canteen), by phone at 715-386-5700, or at the kiosk in the facility's entrance lobby (open 24 hours). The kiosk is the most flexible option since it's always available. The online and phone methods let you handle everything from home.

The facility's official online option is Team3 (Inmate Canteen). You can access it at https://team3.inmatecanteen.com/#/. Your deposit goes through Team3's system rather than directly through the jail.

You can also deposit money by phone at 715-386-5700. Have your payment details handy before you call so you can follow the prompts and wrap it up in one go.

For in-person deposits, head to the kiosk in the entrance lobby of Reno County Correctional Facility. It's open 24 hours, so you're not limited to business hours. Just follow the on-screen prompts to post money to the inmate's commissary account.

Account balance matters inside the facility. According to the Inmate Handbook, if an inmate's balance stays at $1 or less for seven continuous days, the account automatically reverts to indigent status in Turnkey. At that point, the inmate can only order from the indigent commissary list using the Turnkey kiosk.

If your loved one had cash at booking, here's how it works: bills get deposited into the Inmate Funds Account, and loose change goes into the inmate's property bag. Personal checks, money orders, and paychecks won't be posted or cashed to the account. Those go into property instead. One detail that catches families off guard: inmates cannot transfer funds to each other. Make sure you're depositing to the right person's account from the start.

Got questions about posting money to an inmate's account? Call the facility at 620-694-2741. This is your best bet if a deposit isn't showing up, you're unsure which method to use, or you need help troubleshooting a vendor deposit.