Setting Up Phone Calls, Video Visits, and Tablet Deposits for Inmates at Rensselaer County Jail
Setting up calls and video visits comes down to having the right accounts funded. Here's what Rensselaer County Jail uses and the deposit options families rely on most.
To receive phone calls from an inmate at Rensselaer County Jail, you’ll need to create and fund an AdvancePay account with ConnectNetwork. Once that account is set up and has funds available, it’s the account used for phone calls.
Video visits require a separate account. You'll need to register and fund a ConnectNetwork Video Visit account - this is different from AdvancePay. If calls work but video visits don't, make sure you've created the Video Visit account specifically and added funds to it.
Inmates at Rensselaer County Jail have access to tablets. You can deposit funds to your loved one's tablet account, which helps them access additional services and gives you more ways to stay in touch.
- ✓ Deposit cash 24 hours a day using the automated KIOSK in the lobby of the Rensselaer County Public Safety Building (a transaction fee applies).
- ✓ Mail a Postal Money Order (no fee) to: Inmates Name and Booking Identification Number, Rensselaer County Correctional Facility, 4000 Main Street, Troy, NY 12180.
Stuck setting up or funding an account? Call GettingOut customer care at 1-866-516-0115.
Before depositing money, confirm the details that can change: current rates, accepted payment methods, identity-verification steps, and vendor fees. The essentials for Rensselaer County Jail: phone calls need a funded ConnectNetwork AdvancePay account, video visits need a funded ConnectNetwork Video Visit account, and GettingOut customer care (1-866-516-0115) can help with account questions.
Note: The lobby KIOSK accepts cash deposits 24/7, but there's a transaction fee. Check the current fee before depositing.
Mailing tip: Send Postal Money Orders to Rensselaer County Correctional Facility, 4000 Main Street, Troy, NY 12180. Include the inmate's name and booking identification number. Verify current mail-handling rules before sending.
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