How to Register and Schedule Your First Video Visit at Richmond County Jail

Richmond County Sheriff's Office uses a two-way, real-time video system - you'll talk with your loved one through a live video connection. Every visit must be scheduled and approved in advance. Walk-ins don't work here because approval has to happen first.

Start by creating an account through the jail's video visitation vendor, InmateSales.com. This puts you in the system so staff can review your registration. Once approved, you'll be able to schedule visits.

• ✓ InmateSales customer service (listed by Richmond County for registration help): 1-877-998-5678
• ✓ InmateSales customer service (listed on the vendor site): 702-829-3001

Approval isn't instant. The Visitor Center can take up to 72 business hours to process registrations, so build in a few days - especially if you're aiming for a specific week.

Once approved, pay attention to the scheduling window. You must book at least one day before your visit, and you can schedule up to one week in advance. Plan ahead, but you don't need to book weeks out.

Prefer to handle things in person? The detention center's Visitor Center has two kiosks for scheduling. This can help if you're having trouble setting up from home.

Video visitation hours are Monday through Friday, 9:00 AM–11:30 AM and 12:30 PM–4:00 PM. Note the midday break - if you try to book during that closed window, you'll need to pick a different slot.

Practical Tips

• ✓ Confirm you’ve been approved before you try to book a time (approval can take up to 72 business hours).
• ✓ Schedule your visit at least the day before, and remember you can book up to one week in advance.
• ✓ Plan your visit time within the posted video visitation hours: Monday–Friday, 9:00 AM–11:30 AM and 12:30 PM–4:00 PM.