Problems with Your Video Visit? Who to Contact and Where to Look Up Inmate Info
When your Richmond County Jail video visit isn't working—or you need to look up charges and bond—the key is knowing whether to contact PayTel or the jail directly, and where to find official inmate info online.
Richmond County Jail runs video visitation through iWebVisit/PayTel Connect. Most remote video visit problems - login issues, account trouble, payment questions - trace back to your PayTel Connect account. Need a refund for a remote video visit? The jail doesn't handle those. Submit refund requests through PayTel Connect using the PayTel sign-in page.
Refund tip: Don't call the Richmond County Sheriff's Office or the jail about remote video visit refunds - those go through PayTel Connect via the PayTel sign-in page.
- Go to the PayTel Connect sign-in page - Richmond County Jail directs video visitation access through that login.
- Sign in to your PayTel Connect account - use the same account tied to the remote video visit you’re trying to fix.
- Submit your support or refund request through PayTel - keep the request within PayTel Connect, since remote video visit funds and related troubleshooting are handled there.
For questions the jail handles directly - on-site logistics, scheduling requests - contact Richmond County Jail at 1 Court St., Rockingham, NC 28379. Phone: (910) 997-8248. Fax: (910) 997-8387. The Jail Administrator is Captain David Wall. If you're not sure you've reached the right department, start with the main jail phone number.
- ✓ Confirm what you need for on-site standard video visitation check-in (on-site standard video visitors must show a valid photo ID before entering the visitation area)
- ✓ Ask about on-site kiosk capacity and planning (there are two video visitation kiosks, and no more than three people are allowed in the visitation area per kiosk)
- ✓ Schedule or coordinate a visit request the jail needs to receive (requests should be communicated at least 24 hours in advance)
- ✓ Send a visit request in the format the jail accepts (requests may be faxed to (910) 997-8262 or emailed to jailofficer@richmondnc.com)
Need to confirm current charges or bond information? Richmond County posts inmate details on the sheriff's website inmate information section. That page shows detainees' criminal charges and bond amounts - though it notes the info is for reference only, not a determination of guilt or innocence. The county also maintains an online county webapp page listing Richmond County Jail inmate charges and records. If you spot differences between sources, treat online info as a starting point and verify through official channels for anything court- or release-related.
Practical Advice
- ✓ For PayTel issues (especially refunds for remote video visits): your PayTel Connect login details and any payment/visit details you have handy
- ✓ For jail questions: the inmate’s full name as listed by the jail, plus the Richmond County Jail main phone number ((910) 997-8248) so you know you’re calling the right office
- ✓ If you’re in a hurry: decide first who should handle it - refunds for remote video visitation funds go through PayTel Connect, not the jail
Find an Inmate at Richmond County Jail, Rockingham, Nc
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