Problems with Your Video Visit? Who to Contact (And Who Not to Call) — Richmond County Jail

Richmond County Jail video visitation runs through iWebVisit/PayTel Connect. Login trouble, account management, or anything else tied to the remote video visit system? Start at the PayTel Connect sign-in page: https://www.paytelconnect.com/SignIn.

Need the site in Spanish? The PayTel Connect sign-in page includes an "En Espanol" option. You'll also see a help prompt on the page that says, "We're here to help you stay connected."

For visits that need to be coordinated directly with the facility, contact the jail. Requests to visit with an inmate (including lawyers and other professional visitors) should be submitted at least 24 hours in advance. You can fax them to (910) 997-8262 or email jailofficer@richmondnc.com.

For official questions or to confirm facility-level information, the Jail Administrator is Captain David Wall. You can reach Richmond County Jail by phone at (910) 997-8248 or by fax at (910) 997-8387. The physical address is 1 Court St, Rockingham, NC 28379.

• ✓ Schedule or coordinate lawyer/professional visits (request at least 24 hours ahead; fax (910) 997-8262 or email jailofficer@richmondnc.com)
• ✓ Ask administrative questions that need a jail answer (phone (910) 997-8248; fax (910) 997-8387)
• ✓ Go in person or send paperwork to the jail at 1 Court St, Rockingham, NC 28379

Need help registering for an on-site standard video visit? Richmond County Jail offers in-person assistance on weekends. Staff are available Saturday and Sunday from 5:00 pm through 9:30 pm at the jail.

• ✓ Bring a valid photo ID. You must show a valid identification card with a photograph before you can enter the on-site video visitation area.
• ✓ Plan your group size. No more than 3 people are allowed in the visitation area for each on-site visitation kiosk.

Quick Contact Checklist

• ✓ Need to access Richmond County Jail video visitation online: use iWebVisit/PayTel Connect at https://www.paytelconnect.com/SignIn
• ✓ Refund problem tied to a remote video visit: contact PayTel through https://www.paytelconnect.com/SignIn (do not call the jail for refunds)
• ✓ Need a lawyer/professional visit coordinated: notify the jail at least 24 hours ahead, fax (910) 997-8262 or email jailofficer@richmondnc.com
• ✓ Need the jail’s main contact details: (910) 997-8248 (phone), (910) 997-8387 (fax), 1 Court St, Rockingham, NC 28379
• ✓ Prefer Spanish on PayTel Connect: look for “En Espanol” on the sign-in page