How to Set Up Your First PayTel Video Visit at Richmond County Jail
Setting up video visitation at Richmond County Jail is straightforward once you know the steps. Register with PayTel Connect (iWebVisit), and you'll be ready to schedule either a remote visit from home or an on-site kiosk visit at the jail.
Richmond County Jail uses iWebVisit through PayTel Connect for all video visitation. Whether you're planning to visit remotely or at the jail, head to the PayTel Connect sign-in page first - that's where everything starts.
Tip: On the PayTel Connect sign-in page, you’ll see an “En Espanol” option and a “Forgot Pin?” prompt, which can help if you prefer Spanish or you get locked out while trying to log in.
Every visitor needs a PayTel Connect account before scheduling an on-site standard video visit at Richmond County Jail. If this is your first time, give yourself a few extra minutes to register. Getting set up ahead of time prevents last-minute headaches.
- ✓ Set the account up in the legal name of the primary visitor.
- ✓ Use the primary visitor’s information for the account because that person is responsible for payment.
- ✓ Remember the primary visitor is also responsible for the behavior of everyone included in the visit.
Trouble logging in? The sign-in screen has built-in help. You'll find an "En Espanol" option if you prefer Spanish, plus a "Forgot Pin?" link if you're locked out.
Richmond County Jail uses the same iWebVisit/PayTel Connect system for both remote and on-site visits. Haven't decided which type to do first? Start at the PayTel Connect sign-in page either way.
Planning to visit in person? Richmond County Jail has two video visitation kiosks for family members. But even for kiosk visits, you need to register with PayTel Connect before scheduling. Don't wait until you're at the jail to set up your account.
On Site Rules
- ✓ Bring a valid photo ID for on-site standard video visits; you’ll need it to be allowed into the visitation area.
- ✓ Keep your group size to three people or fewer per visitation kiosk.
Here's something that catches first-timers off guard: the PayTel account must be in the legal name of the primary visitor. That person handles payment and is responsible for everyone's behavior during the visit. Going with family? Decide beforehand who'll be the primary visitor so there's no confusion at check-in.
Need help registering for an on-site standard video visit? Staff at the jail can assist on Saturdays and Sundays from 5:00 pm to 9:30 pm. This is a good option if you've tried setting up your account and got stuck.
Billing issue or need a refund for remote video visitation funds? Go through PayTel Connect - not the Richmond County Sheriff's Office or the jail. The jail is clear that PayTel handles all refund requests for remote visits.
For account issues like logins, access problems, or follow-ups, start where you registered: the PayTel Connect sign-in page. It's the hub Richmond County Jail directs visitors to for all iWebVisit/PayTel Connect matters.
Quick Checklist
- ✓ Register with PayTel Connect before you try to schedule an on-site standard video visit.
- ✓ Set the PayTel account up in the legal name of the primary visitor (the person responsible for payment and everyone’s behavior during the visit).
- ✓ If you’re doing an on-site visit, bring a valid photo ID to get into the visitation area.
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