Who Can Visit: Age, Group Size, and Account Responsibility at Richmond County Jail
Video visitation rules are easy to overlook until you're actually trying to book a visit. Here's what you need to know about eligibility and account responsibility at Richmond County Jail—especially if you're bringing kids or sharing an account with family.
Anyone under 18 can't visit on their own at Richmond County Jail. Minors must be accompanied by a parent or legal guardian.
Using an on-site video kiosk? Keep your group small. Richmond County Jail limits each kiosk to three people at a time, so coordinate ahead if multiple family members want to join.
Keep everyone on camera: Everyone participating in the visit must stay in view of the camera for the duration of the visit.
Your PayTel visitor account must be in the legal name of the primary visitor - the person responsible for paying. You can't use someone else's login or split payment duties between family members. The jail ties each account to one person's legal identity and payment responsibility.
Account holder responsibility: The primary visitor (the account holder) is responsible for the behavior of everyone included in the visit.
If there's a court-ordered no-contact rule between you and the incarcerated person, don't schedule a visit. Richmond County Jail is clear on this: when a judge orders no contact, you must not set up a visit.
Each visit is with one specific person. The inmate you select during scheduling is the only one who can attend that visit - double-check your selection before confirming.
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