How to send messages, photos, and packages
Communication services at Richmond County Jail run through third-party vendors, so you'll use their app or web portal instead of contacting the jail for account help. Create an account with the facility's approved communications vendor and sign in to manage phone, messaging, or video services. Add funds through the vendor portal so the person in custody can place calls or use paid tablet features. Video visits are scheduled (or started on-demand) through the vendor system, and both you and the incarcerated person typically need approval first. For remote video visit refunds, go through PayTel—not the Richmond County Sheriff's Office. The PayTel Connect sign-in page includes an "En Espanol" option and a help prompt.
Search for a loved one and send messages and photos in minutes.
Request refunds for remote video visit funds directly through PayTel. The Richmond County Sheriff’s Office and the jail do not process these refunds.
Yes. The PayTel Connect sign‑in page includes an “En Espanol” option and a help prompt to assist users.
Start by creating an account with the facility's approved communications vendor and signing in to their portal or app. From there, you can add funds and schedule or start video visits.
Attorneys and legal staff visiting clients at Richmond County Jail (Richmond County Detention Center) need to request visits in advance and bring proper authorization. Follow the steps below to avoid delays.
Setting up video visitation at Richmond County Jail is straightforward once you know the steps. Register with PayTel Connect (iWebVisit), and you'll be ready to schedule either a remote visit from home or an on-site kiosk visit at the jail.
When your Richmond County Jail video visit isn't working—or you need to look up charges and bond—the key is knowing whether to contact PayTel or the jail directly, and where to find official inmate info online.
