How to avoid losing your ConnectNetwork AdvancePay balance — and how to request a refund

As of Dec 28, 2022, AdvancePay accounts become inactive after 180 consecutive days without use - and inactive accounts are subject to forfeiture. That means you can lose your remaining balance if you don't use the account for six months straight. Keeping funds there "just in case"? This rule is exactly why you should make a plan now, not after the money's gone.

The clock doesn't run forever without a way to stop it. Any use of the account during that 180-day window resets the countdown. Even occasional use matters - one transaction restarts the clock and keeps your account active.

Want a heads-up before your account expires? Opt in to ViaPath reminders. Provide your contact information and agree to receive alerts - you'll get a text and/or email at least 30 days before the scheduled expiration. That gives you time to use the account (which resets the inactivity period) or decide whether to request a refund instead.

1. Call ViaPath customer service - A refund can be obtained by calling customer service at 877-650-4249.
2. Have your account details in front of you - Before you call, pull up anything that helps identify the account (for example, the name on the account and any account-related info you have saved) so the conversation stays quick and clear.
3. Write down what you’re told - Note the date/time of your call and any reference details the representative gives you, so you can follow up if needed.

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• ✓ Don’t let your AdvancePay account sit unused for 180 consecutive days - after that, it becomes inactive and is subject to forfeiture.
• ✓ Any use during the inactivity period resets the 180-day clock.
• ✓ Opt in to ViaPath reminders so you get a text and/or email no later than 30 days before the account is scheduled to expire.
• ✓ To request a refund, call ViaPath customer service at 877-650-4249.