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What to expect when visiting Richmond City Hall — posted hours, visible IDs, and vendor access

A little prep goes a long way before visiting Richmond City Hall. Here's what the City's administrative rules say about posted hours, staff ID badges, and loading-dock access for vendors and deliveries.

• 2 min read • apps.richmondgov.com
What to expect when visiting Richmond City Hall — posted hours, visible IDs, and vendor access

No guessing whether the building is open - hours of operation are posted at the primary entrances. Check the signage at the front or rear doors before you head inside.

Richmond's main administrative office is at 900 E. Broad St., Richmond, VA 23219. The phone number is (804) 646-7000. Posted hours are Monday through Friday, 8 a.m. to 5 p.m. - a solid baseline for planning your trip.

Inside City property, staff identification should be easy to spot. Employees are required to have a valid City ID card and display it clearly while on City premises.

IDs aren't supposed to be tucked away. They must be worn on a neck loop or pocket clip, positioned at chest or waist level. The expectation: plainly visible the entire time someone is on City property.

What to expect when visiting Richmond City Hall — posted hours, visible IDs, and vendor access

Vendors, contractors, and delivery personnel planning to use the loading dock under City Hall (the "G" Level) need to arrange access ahead of time. Prior authorization is required.

Bring identification. Anyone using the G Level loading dock must present acceptable ID for entry.

City identification cards are managed by Human Resources. HR issues the cards and maintains the ID system database.

  • ✓ Notify the Department of Human Resources immediately if a City ID is lost, stolen, or misplaced.

Note: Entrance signage should show posted hours, but schedules can vary. Consider calling (804) 646-7000 before you go. The available rules don't spell out visitor screening steps or what items you can bring, so verify those details on-site or by phone.

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