Who to call and where to submit requests in Richmond: RVA311, Emergency Communications, and City Hall contact info
Getting help from the City of Richmond starts with picking the right channel. Call 911 for emergencies, contact Emergency Communications for non-emergency crime reports, and use RVA311 for routine service requests.
For emergencies, call 911. Don't wait for an email response or try to route urgent situations through a general city form.
Need to report a crime that isn't an active emergency? Call the Department of Emergency Communications at 804-646-5100. This is the city's designated line for non-emergency crime reports.
Warning: Do not use the City “Contact Us” email to report a crime. Use 911 for emergencies, or call the Department of Emergency Communications at 804-646-5100 for non-emergency crime reports.
For routine city service requests, use RVA311. The city directs residents to submit requests there so they get reviewed and addressed.
RVA311 also lets you track your request. You'll get update notifications and can check progress until the issue is resolved.
Quick Tips Rva311
- ✓ Submit city service requests through RVA311 so the City of Richmond receives them for review and remedy.
- ✓ Use RVA311 if you want update notifications and the ability to track your request’s progress.
Warning: Do not use the City “Contact Us” email to report a crime. To report a (non-emergency) crime, call 804-646-5100.
Need to handle city business in person? The administrative office is at 900 E. Broad St., Richmond, VA 23219.
The main city administrative phone line is (804) 646-7000.
The posted administrative office hours are Monday through Friday, 8 a.m. to 5 p.m.
Find an Inmate at Richmond Jail Detention
Search for a loved one and send messages and photos in minutes.
