How to deposit funds, commissary, and payment options
Richmond Jail Detention uses ConnectNetwork/AdvancePay for stored-value accounts. Any AdvancePay balance unused for 180 consecutive days can become inactive and subject to forfeiture. Using the account resets the inactivity clock (effective Dec 28, 2022). Need a refund? Call ViaPath customer service at 877-650-4249. To avoid losing unused funds, opt in to ViaPath reminders. They'll send a text or email no later than 30 days before your AdvancePay account expires. For deposit methods, processing times, and vendor fees, Virginia facilities commonly offer online deposits, lobby kiosks or ATMs, phone deposits, or mailed certified funds. Check the facility or vendor page for exact steps and required inmate identifiers.
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If you keep money in an AdvancePay account, the biggest risk is letting it sit unused. Here's how the 180-day inactivity rule works, how to get a reminder before your balance expires, and how to request a refund.
AdvancePay (through ConnectNetwork/ViaPath) is a prepaid calling account families use to pay for phone calls. Here's what you'll learn: how to keep your balance from being forfeited after 180 days of inactivity, how to set up text or email reminders so you don't miss the deadline, and how to request a refund by phone if you'd rather cash out. There's also a quick section on the 2020 Telmate/ViaPath data breach if you're concerned about privacy.
Call ViaPath customer service at 877-650-4249 to request a refund for an AdvancePay (ConnectNetwork) account. Have your account details ready so the balance can be located and refunded.
After 180 consecutive days without any activity, your AdvancePay balance becomes inactive and can be forfeited. Any use of the account resets the clock.
Yes, if you opt in. ViaPath will send a text or email reminder no later than 30 days before your AdvancePay account expires.
Trying to reach someone at Richmond Jail Detention? First, separate routine questions from urgent safety concerns. If you need to report a crime in Richmond, there are specific channels to use.
If you added money to a ConnectNetwork AdvancePay account for someone in Richmond-area custody and no longer need it, you can likely get the remaining balance refunded. This guide covers the one step that matters most: calling the phone provider (ViaPath/ConnectNetwork) to request your refund and confirming exactly what they need to process it.
Adding money through an AdvancePay (ConnectNetwork) account for someone at Richmond Jail Detention? Pay close attention to the inactivity rule. Effective Dec 28, 2022, an AdvancePay account can become inactive and be subject to forfeiture after 180 consecutive days of inactivity or non-use. Any account activity during that window resets the clock.
